Out of office Reply

anas_m · ‎05-03-2024

Hi Team,

I'm trying to get the "out of office" reply and update and existing incident with it as comment. I found that it should be done with Inbound Actions, but I don't know how to proceed, could you please help ?

Best regards

Raphael D_ · ‎05-06-2024

Hi @anas_m
Do you use an OOTB Inbound Action or a new one? In the script (Action Tab) work with "

current.update();". (not current.insert) Set typ "Reply" in the "when to run" tab:

Hope this helps.

BR,
Raphael

View solution in original post

Raphael D_ · ‎09-18-2024

Hi @Manasa_116

Do you mean the "if" part in the tab Actions (print 2.png) doesn't work?
Did you checked the inbound Junk? And the header contains really

"X-Auto-Response-Suppress"?

BR,
Raphael