Paralell activities in playbook

iap
Tera Expert

I'm using Process Automation designer to create a Playbook for CSM and I'm trying to have 2 activities happen at the same time in a lane. That was achieved by using "Start rule = After Previous" in one of them and "Start rule = With Previous" on the other.
The problem comes with the next activity. I need it to start only after the other two finish, but since the options only refer to "Previous", it's only waiting for the latest one. I see that on the Activity definition there is an additional Start Rule = "After Activities", but if I try to select it I get "Invalid start rule for activity. Valid start rules: With Previous, Manual, After Previous, Immediately"
Anyone with experience on this that can shed some light?

1 ACCEPTED SOLUTION

Hi Pranit,

We didn't find a way to use the Start Rule = "After Activities", but we found a workaround:

To have the activity right after the parallel ones to way until both the other two finish, we started a new lane:

 

Lane 1 (Immediately)Lane 2 (After Previous)
Activity one (Start rule = immediately)Sequential Activity
Parallel activity one (Start rule = After Previous) 
Parallel activity two (Start rule = With Previous) 

 

This way, "Sequential activity" only starts after "Parallel activity one" and "Parallel activity two" are both completed.

 

I hope this helps 🙂

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5 REPLIES 5

Kristian Olsson
ServiceNow Employee
ServiceNow Employee

Start Rule "After Activities" was introduced with diagramming support in designer. A process cannot mix the old (After Previous, With Previous) and the new start rule (After Activities). After Activities replaces the old ones. 

You can trigger migration to the new start rule by opening the process in the designer, migration happens automatically. You can then achieve what you are trying to do. You will have to re-activate for it to take effect.