Can we create multiple incident from case?

sanjeevkumar
Tera Contributor

We have requirements to create multiple case from incident. Can we do that and how?

2 REPLIES 2

Mark Manders
Mega Patron

Your question is lacking some specifics.

Do you just need a button to create them manually? Is it an automation that needs to be triggered to trigger several records? 

Why? What is the business case? Is it an incident related to a config item that has multiple sold products so you need to create cases for all affected clients? 


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Community Alums
Not applicable

Hi @sanjeevkumar ,

What type of Case you want to raise? can you elaborate more