Pay per unit in advance functionality

[Laurens Braam]

Hello,

For a customer we are looking for a way to provide faster services. We would like to reduce the quote, order service process by letting the customer pay for serval 'units' in advance. This way when providing services, we can take a 'unit' from the customer his 'card'. This way we do not have to go through the whole quoting process before providing services.

Is there such a application/plugin within ServiceNow?

Thank you in advance

Kind regards,

Laurens

[Mark Manders · Accepted solution]

There isn't an OOB solution/3rd party plugin for this (unless a company introduced it in the last couple of months). But you can check the share/store to see if anything has something similar.

Otherwise just create something custom. It could be as easy as adding a single field and a flow or as complex as creating a new scoped app for this, all depending on your requirements.

[Laurens Braam]

Thank you for your quick reply. I couldn't find anything OOB, but this is always the first option we will try.

It probably will be a quite simple implementation, but good to know there is nothing specific OOB.