PDI Technical Issue

[YuvrajS90374537]

I just got a new personal instance on yokohama version...and wanted to install CSM plugin. At first i searched for it and started installing but after a while when i searched again to see the progress it showed 0 results.
But when i switch to classic view I am seeing all the plugins i search for.
Does anyone know why this would happen or is facing the same issue with their PDI's.

[Ankur Bawiskar]

@YuvrajS90374537 

PDIs are not supported by ServiceNow.

They are highly unstable.

Did you try to clear instance cache using cache.do and then logout and login again?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[YuvrajS90374537]

Hey @Ankur Bawiskar I did try clearing cache and logging again but still faced the same issue.
Thanks.

[Ankur Bawiskar]

@YuvrajS90374537 

we can't rely much on PDIs these days due to their nature of being unstable.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[GlideFather]

Hi @YuvrajS90374537 

please log out, then log in (perhaps clear cache in between) and retry.

If you cannot find a plugin, search for it by "customerservice" without what is before and after that

EDIT: or directly by the ID:

com.snc.customerservice.demo

When you navigate to this - can you see it?

https://yourinstance.service-now.com/now/nav/ui/classic/params/target/v_plugin.do%3Fsys_id%3Dcom.snc.customerservice.demo%26sysparm_stack%3D%24allappsmgmt.do%26sysparm_use_polaris%3Dfalse