Please demonstrate the kb generation skill use in csm fsm workSPACE

[devarshkhed]

I have install the Now Assist for Customer Service Management (CSM).But i am not able to see where kb generation willl help agent to wokr ,

[Mark Manders · Accepted solution]

What did you already do and check? 

Did you see this: https://www.servicenow.com/community/csm-articles/now-assist-for-csm-quick-start-guide/ta-p/3065109

[devarshkhed]

But still i have some queries regarding the Kb Generation skill

1. I have activated the Kb generation skill ,but i am unable to create a custom skill for kb generation

2. Unable to see the below window.

[pradeepjaga]

Follow the Configuration Steps:

1. Enable Declarative Action for Case Form:
• Navigate to: Declarative Actions → Form Actions (sys_declarative_action_assignment)
• Use the following search criteria:
• Table: Case
• Label: Create Knowledge table
• Open the matching record.
• Set Enable for all configurable experiences to true.
2. Ensure the Following System Properties Are Set to true:
• sn_customerservice.enable_knowledge_kcs
• sn_customerservice.kcs.enable_template_on_case_workspace

Regards,

JP

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