under rated features

[seanpmcclean]

What do you think are the must under-rated or under utilized features of CSM?  Which ones do you find yourself wishing you had implemented earlier?

[GlideFather]

Hi @seanpmcclean,

It depends always on client's requirement.

For CSM in general, I think Action statuses is a nice touch and also Special Handling Notes.

For specific scenarios, the entitlements and support units Cases/Hours is also amazing, but not applicable always.

And my wish-list would be FSM, I never been to a CSM project that would have the FSM module implemented, so maybe one day.... 

What is about your view, Sean?