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‎01-13-2025 12:22 AM
I have install the Now Assist for Customer Service Management (CSM).But i am not able to see where kb generation willl help agent to wokr ,
Solved! Go to Solution.
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‎01-13-2025 12:29 AM
What did you already do and check?
Did you see this: https://www.servicenow.com/community/csm-articles/now-assist-for-csm-quick-start-guide/ta-p/3065109
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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‎01-13-2025 12:29 AM
What did you already do and check?
Did you see this: https://www.servicenow.com/community/csm-articles/now-assist-for-csm-quick-start-guide/ta-p/3065109
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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‎01-16-2025 02:08 AM
But still i have some queries regarding the Kb Generation skill
1. I have activated the Kb generation skill ,but i am unable to create a custom skill for kb generation
2. Unable to see the below window.
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‎07-05-2025 09:27 AM
Follow the Configuration Steps:
- Enable Declarative Action for Case Form:
- Navigate to: Declarative Actions → Form Actions (sys_declarative_action_assignment)
- Use the following search criteria:
- Table: Case
- Label: Create Knowledge table
- Open the matching record.
- Set Enable for all configurable experiences to true.
- Ensure the Following System Properties Are Set to true:
- sn_customerservice.enable_knowledge_kcs
- sn_customerservice.kcs.enable_template_on_case_workspace
Regards,
JP
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