plugin Installation question

[New Developer_S]

HI,

com.glide.explicit_roles plugin is Installed by raising HI ticket ? Or can we install it after com.sn_customerservice installation ? OR is it included in that installation ? How to check it ? I do not see it in list of plugins . Can anyone confirm ? 

[Allen Andreas]

Hi,

That plugin is included with CSM and introduces the concept of snc_internal and snc_external.

[New Developer_S]

Thanks Andreas for replying, How to check it ?, it is not visible in list of updates of CSM

[Allen Andreas]

Hi,

It's part of the installation, see documentation for more information: https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/administer/contextual-... 

Explicit Roles plugin

The Customer Service plugin (com.sn_customerservice) activates the Explicit Roles plugin (com.glide.explicit_roles), which adds the snc_external and snc_internal roles.

[New Developer_S]

Yes you are right. It is written in the documentation. But when I see the plugin installation details  I couldnt find it . Attaching the screenshot here.