Preview button in Post Case Review not working

[rebeccaimmaraju]

In Post Case Review page, when I click on Preview button, getting the below error :

"Unable to generate document. Please Check configuration."

Do I have to install any specific Plugin for this ?

Please help

[Ale]

Hi

Maybe a bit late, but in case it is helpful: Did you check the case digest configuration? For the preview button to properly work, the post case review record needs to have a valid record in the "case digest condiguration" field.

The case digest configurations can be created in Case Digest > Administration > Configuration. You will also need to create a Document template.

Case Digest Configuration Docs

Document template creation Docs

Regards!