Priority to be updated before insert of a record in Case form

[Community Alums]

Hi Team,

We have to set priority using 3rd part integration based on  category and subcategory but its not working. 

I have written below BR Before Insert and tested usin rest explorer , it only sets as P2 high for all.

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here

    // var Priority=1;

    var categoryCritical = [68, 70, 71, 72];

    var subcategoryCritical = [583, 595, 596, 597, 575, 581, 536];

    var categoryModerate = [70, 71];

    var subcategoryModerate = [598, 2052, 576, 582, 572, 574];

    var categoryLow = [71];

    var subcategoryLow = [577, 578, 579];

    var categoryHigh = [72];

    var subcategoryHigh = [535];

    var cat = current.getValue('category');

    var subcat = current.getValue('subcategory');

    if (categoryCritical.indexOf(cat) == -1 && subcategoryCritical.indexOf(subcat) == -1) {

gs.info('critical');

        current.priority=1;

    }  if (categoryModerate.indexOf(cat) == -1 && subcategoryModerate.indexOf(subcat) == -1) {

        gs.info('Moderate');

        current.priority=3;

    } if (categoryLow.indexOf(cat) == -1 && subcategoryLow.indexOf(subcat) == -1) {

gs.info('Low1');

        current.priority=4;

    } if (categoryHigh.indexOf(cat) == -1 && subcategoryHigh.indexOf(subcat) == -1) {

        gs.info('High');

        current.priority=2;

    }

})(current, previous);

[praneeth7]

Hello @Community Alums 

I have made small changes in your script. please try this out,

(function executeRule(current, previous) {
    var categoryCritical = [68, 70, 71, 72];
    var subcategoryCritical = [583, 595, 596, 597, 575, 581, 536];
    var categoryModerate = [70, 71];
    var subcategoryModerate = [598, 2052, 576, 582, 572, 574];
    var categoryLow = [71];
    var subcategoryLow = [577, 578, 579];
    var categoryHigh = [72];
    var subcategoryHigh = [535];

    var cat = current.getValue('category');
    var subcat = current.getValue('subcategory');

    if (categoryCritical.indexOf(cat) !== -1 || subcategoryCritical.indexOf(subcat) !== -1) {
        gs.info('Critical');
        current.priority = 1;
    } else if (categoryModerate.indexOf(cat) !== -1 || subcategoryModerate.indexOf(subcat) !== -1) {
        gs.info('Moderate');
        current.priority = 3;
    } else if (categoryLow.indexOf(cat) !== -1 || subcategoryLow.indexOf(subcat) !== -1) {
        gs.info('Low');
        current.priority = 4;
    } else if (categoryHigh.indexOf(cat) !== -1 || subcategoryHigh.indexOf(subcat) !== -1) {
        gs.info('High');
        current.priority = 2;
    } else {
        // If the category and subcategory don't match any predefined values, set the priority to a default value (e.g., 5).
        gs.info('Default');
        current.priority = 5;
    }
})(current, previous);

if this helps you, Please mark my answer help and Accepted solution

Thank you

[Community Alums]

Its showing as P5 for all, not working.

[Community Alums]

Can anyone tell me why its going to Else Condition?

[Community Alums]

This is resolved Now. I needed to do ParseInt for subctegory and Category. and check for > - 1 instead !==1