regarding external access

[RohitPapann]

Hi Everyone,

Thanks for the earlier guidance. I was able to make progress, but I’m still facing an issue.

What I did so far:

• Created a Record Producer for the Lead table and made it public.

• Updated ACLs so that the Guest user has read/write/create access on the Lead table.

• Fixed the earlier issue where variables were read-only — they are now editable.

Current issue:
When I try to submit the form, I get the error:
“Something went wrong and your request could not be submitted. Please contact your system administrator.”

From my understanding, this might be because the Guest user doesn’t have create/insert access on backend tables like sc_cart, sc_request, or maybe I need to update the Table.None ACLs.

Has anyone faced this before? Any suggestions on what I might be missing?

Thanks,
Rohit

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[RaghavSh · Accepted solution]

@RohitPapann record producers does not insert record in "sc_request" etc tables these are catalog item tables.

Your record producer have a target table, make sure that guest user have access to create record in that target table. you need to have a proper create table level ACL for your target table.

[RaghavSh · Accepted solution]

@RohitPapann record producers does not insert record in "sc_request" etc tables these are catalog item tables.

Your record producer have a target table, make sure that guest user have access to create record in that target table. you need to have a proper create table level ACL for your target table.

[Musab Rasheed · Accepted solution]

Check these out

https://www.servicenow.com/community/developer-forum/not-able-to-submit-the-record-producer-catalog-...

https://www.servicenow.com/community/itsm-forum/something-went-wrong-and-your-request-could-not-be-s...

https://www.servicenow.com/community/itsm-forum/not-able-to-submit-catalog-item-in-service-portal-ge...