Please give me some inputs standard OOB Functionality is when case is resolved when standard csm case is resolved it's waiting for an acceptance rejection if that resolution is rejected what is the standard OOB FUNCTIONALITY does trigger a new SLA, o...
HI guys. I'm currently having trouble with the notification script.I want to skip a notification when a specific wording is added to a work note.Other conditions can be set simply. I don't know how to write a script and I need help.Thank you.
Where is the language switching setting for titles in the topic list?Can the great gods tell me?
Hi team,Could you please helpme with this script?<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"> <h3>Event table</h3> <g:evaluate var="jvar_sysId" expression="RP.get...
Hello Everyone,The survey questions needs to be embed in email outlook and need to submit there itself.It should not redirect to portal /new tab.For this, I installed Outlook Actionable Messages plugin (com.sn_ms_oam). I added email script(${mail_scr...
Hi, The use case is as follows:When a customer raises a case, an SLA clock startsIf Tier 1 agents cannot resolve a case, they raise an incident that is then worked on by Tier 2For Tier 2 agents to understand what the situation with the SLA clock from...
I want to customize the CSM workspace attachment button to make attachments as internal or external. Where i can find out the configuration of the attachment button.
Hi Team I want to update the branding for virtual agent unable to add image instead of text can any one help me what I am missing guide me please Please refer the virtual agent chat I uploaded image but its showing some text I want Image should be u...
I need to create a download link for the Service Portal. The file is an Excel spreadsheet. I created the link in the Portal using the 'rich text label' variable, then added the link '/sys_attachment.do?sys_id='SYS_ID_FROM_SYS_ATTACHMENT' to this vari...
Hi Team I want to create a custom Script include and call the logic in Ui action Which is similar to Ui action available OOB for Incident table CREATE WORK ORDERSame I want to create for Request table Create work order Ui actionfor this Want to build...
Hi there We want to implement the time card plugin which is included in CSM Licence. For the Default time sheet policy, we can set the flags Auto create time card on planned task updateAuto fill time card with time worked entriesIf checked and the us...
Hello experts, I wrote a On edit client script which is working but apparently there is another script which runs after my script which causes changes to rollback. In my experiences with other products, I could run the transaction in a debug mode to ...
Hi, I had taken the certification exam for "ServiceNow Certified Implementation Specialist - Customer Service Management" on 16th, Feb,2024 and the result was a passing percentage. I have my Webassessor mail linked with nowlearning account yet it is...
Whenever customer send email using @gmail.com that time only snow receive the mail .Suppose customer send a mail to any other email for example yahhoo.com that time system restricts the domain. How achieve the scenario.
Hello experts, I am just getting started in SN. I created an "On cell edit" client script. This is the script. var uinput =confirm("Do you really want to submit?");if(uinput = true){saveAndClose=true;}else{saveAndClose=false;} When I go to test this...
