After Transform Scripts Vs Business rule
Have a requirement where i need to update certain fields on the customer project table after an import happens what would be best ? an after transform script or a BR ??any suggestions or docs?
Forum Posts
"Configuring List Categories in the CSM/FSM Configurable Workspace: A Step-by-Step Guide"
The CSM/FSM Configurable Workspace, which stands for Customer Service Management / Field Service Management workspace, is a ServiceNow platform-provided pre-built workspace. It is built primarily for customer service and field service management act...
CSM Professional vs Standard
How to check if your installed CSM application is Standard or Professional license version ?
CSM Configurable Workspace - can't even add a new record menu item
I'm trying to get started with the CSM Configurable Workspace and have looked through the "Guided Setup", I've got many issues but the 'simplest' one is adding a "New Record Menu Item". I have added a record to the 'sys_aw_new_menu_item' table, and...
Return single record using GlideRecord.get() with multiple conditions.
Hi,I am trying to get a single record in a business rule from Case table without using GlideRecord.next() as it is giving following errorQueryEventLogger: Invalid query detected, please check logs for details [Unknown field in table sn_customerservi...
Show announcement in Agent Workspace
Hello Experts, I have a requirement to show the announcement on the Agent Workspace landing page. I am new to agent workspace and confused on from where to start. What I tried- I have created the record in Now Experience Framework --> UX Banner Annou...
Resolved! get attachment.sys_id before catalog item is submitted
Hi all, i need to have somehow to get attachment.sys_id before catalog item is submitted. (so I can't use current.sys_id...)The use case is as follows: check whether the file is in the correct format, size, etc.
Resolved! How to update the latest KB article display number in customized reference field
Hi Team, We have created a reference field (BIA Knowledge Article) in business application cmdb form.It will shows the KB article display number in the field. So, If KB article expire after 1 year - Then users are updating the KB article through port...
Resolved! How to create related Private ticket which should visible to only internal teams not in portal
Hi How can we create a related private ticket Like (Incident or case or Task) should and visible to clients on portal. Ticket should only visible to internal teams not flowing to portal.Please guide meThanks.
Scheduled Script Execution
Is there a better way to write it or a simpler way or a way to maintain it later?var gr= new GlideRecord('sys_user_grmember');// Agroupvar tifi = gr.addQuery('group', 'ec6fb87747f1311047d9afcf016d438b');// Bgrouptifi .addOrCondition('group', 'Search ...
Amazon Connect Voice Integration Transcription Not Showing Up
I have integrated ServiceNow Voice with Amazon Connect to allow for inbound/outbound calling capabilities. I am able to access the recordings of the calls as well as see real time transcriptions as the call is happening, but after the call is over, t...
What is the difference between auto assignment and dynamic scheduling?
I have a client that will be creating a 100+ work orders that span 30 days. They want these automatically scheduled to an agent with 4 hour windows. Some should start at 8am and the other 4 hours at 1pm. The agents have a list of locations covered...
Session timeout warning message on Servicenow portal
I want to popup a warning message to extend the session when ServiceNow Portal session is about to timeout as it is already there OOB for backend
Not able to call a script include function from a UI page using GlideAjax
I am using GlideAjax to call a script include function 'acceptPayment' from a UI page but it is not able to run the function , both UI page and script include are in same scope and when I try to run the script include from the same GlideAjax code fro...
Resolution SLA
How can i create report for Resolution SLA of incident task type and CataLog task?