Look up Issue
I have created Datalook up records. but in screenshot equipment-chassis/shelf/subrack in different color why it was coming that color and lookup also not worked due to that reason .
Forum Posts
How to hide a specific row from MRVS based on condition
I was looking for some article that could help me, but I didn't find anyone about this situation. Is there a way to hide a specific row from MRVS based on some condition? As example:To hide the second row based on the value from the 'Item' and 'Exam...
Resolved! Customer Admin can't see all cases since update
Since our instance automatically updated to Vancouver, users with the role 'sn_customerservice.customer_admin' are no longer able to see all cases raised by others from their company.
A user facing login failure in test instance
Can a developer give access to test instance. He's having the message login failure when trying to access this instance.Can it be a SSO issue?
Knowledge View Article Permalink Configuration.
Hi, I want to know that in the knowledge view article how the permalinks are configured. what is the configuration behind that. In the view article body at the bottom authored by name and last modified details will appear , so I want to know how thos...
How to add/change colors to shifts in Manager workspace
I want to add different colors to each shift in Manager workspace and how I can fetch the groups/users in Team calendar, currently it is showing black/empty. For your reference I am adding the screenshots please look into it.
KB article ID in the enable alerts should be visible on top
KB article ID in the N-able alerts should be visible on top of search results in agent workspace
Contract interactive filter for dashboards
Hello community!I have created 2 interactive filters for Customers and Dates, now I need to create a new one for the SLA Contracts we have, but when I select the filter and add the reference table and the reference of the interactive filter, the info...
Embedding third party AgentAssist application as iframe into agent workspace
Hi, I like to check if it is possible to embed third party AgentAssist application into CSM agent workspace? Any help is appreciated. ThanksPavanLabels : Agent Workspace
Washington DC Flow Designer
Hello everyone!What are the functional differences between the Washington DC version of Flow Designer and utah's Flow Designer, or what new features have been added? What features of the Utah version of Flow Designer need to be changed or paid attent...
Knowledge Attached comment rules for external vs. internal kb articles
Hello!I am developing a solution for the following request: "Customers should not receive notifications about internal knowledge articles being attached to their case".The way I was going about this was All > Contextual Search > Table Configuration. ...
Resolved! How to add attachments to Published KB Articles using delivered Attachments API
We are trying to leverage the out of the box attachment APIs ("Attachment API" or "CSM Attachment API") to post attachment files to Knowledge Articles. Some details about our setup:Knowledge versioning is turned ONACLs are blocking changes to Knowle...
Resolved! CSM Community - Event Home
Hello SN World,In CSM Community, it seems like no events are ever found on the event home page. I am trying to display the events that have been created by me and another user for a date in the future. I am currently an admin on the instance and if I...
UI action and UI page
I have created a UI action on Case form, This UI action is calling a UI page using glidemodal.We have created a reference king of field in UI page HTML section using the <g:ui_reference>I want to use dynamic query for the field where I want to pass d...
CSM workspace history
Hi, we're using the CSM/FSM configurable workspace for our agents on vancouver. When an agent views a case through the workspace, the casenumer is shown. when an agent views the case through the Next Experience UI, the short description of the case i...
