what is record matching and data lookup features in ServiceNow.
When were the data lookup and record matching feature enables
Forum Posts
Catalog UI Policy error "The following mandatory fields are not filled in: model_idNo ! | model_id"
Hi,I have been plugging away adding variables with multiple choice answers building a branching question service catalog item. I have successfully added a variable set, variables and a few Catalog UI Policies.Picked it up today to continue and now ...
do not see checkout option on KB article
Hi All, Greetings, Can you help me to find the solution in below issue on a custom table extending CSM base table.I have a knowledge base "ayz123" the articles of this KB has Group Ownership field set, so as per system only the member of that group ...
how to add or remove roles Contact, , based on a field value change on Account form, in csm?
Hi every one,In CSM i have a Account and in side that record having contact ,if a field value in account has changed ,then automatically I need to add or remove the role.
Resolved! PDI plugin was not activated
Hello, Link to "Instance Help" doesn't work in the email I received that my PDI plugin activation failed.So I hope I can get help anyway. My personal dev instance dev199886 tried to activate the CSM plugin and failed. I'd like some assistance with th...
Retroactive active start set Assigned on is not tagging SLA on first assigned time.
Hi Folks, I am facing an issue while tagging Task SLAs to 2 different assignment groups in a case. This is how i configured 2 SLA definitions with just Group change in the start condition and set start to is Assigned on (Lets just consider start con...
Configurable Workspace not opening in new window
Hi All, I have created a new configurable workspace, I have a requirement to open configurable workspace in new window whenever I click on the Workspace dropdown where we have all the workspace listed I need my workspace to open in new window when I ...
Playbook should be made visible first and made hidden.
Hi all, The requirement is to make the Playbook option visible first in the Configurable Workspace and should made hidden or read-only when the case state is "Resolved or "Closed". Please find the screenshot below: Thanks & Regards,Sreesh Surendran...
Creating a "New Record Menu" for CSM configurable workspace
I was trying to create a new record menu for my CSM Configurable workspace, but when I try to choose the workspace setting only Agent Workspace is showing. How do I add workspaces to the workspaces setting or to the All workspaces table?
Adding Survey link to Image in Notification
Hi there, Wondering if there's a way to add a URL to an IMAGE file within a Survey Notification? I've added the image to the notification, selected the image, and then selected the link button with in the HTML bar... but does not seem to allow thi...
Case Resolved and Re-open notification through alerts
We are creating the cases through "Proactive monitoring" And there are multiple alerts attached to the single case, Every time when the alert gets cleared the case is getting resolved it is triggering email notification to customer and when the alert...
Contract management - Account, Consumer, Vendor, Company ?
Hi Community, We recently installed CSM on our instance. I understood now that it came with many Query Business Rules which are responsible for displaying or not the contracts to users. What I don't understand is that the user I do my tests with, has...
How i can send a post message to teams from Servicenow
Hello Team,i have integrated the teams with ServiceNow,but I am unable to send the post message properly, can someone please help me on this as it is very urgent.i am attaching the screenshot of the message. i want the message like thatopened byshort...
UI action
I created one UI action .When I click the UI action assigned to field is removed and state changes to new its working fine but after refresh the page its work . How do without refresh we can achieve.
Latest comment not populating via email script
Hello, I am currently trying to populate the latest additional comment added (where any user is tagged with @ mention) of a particular table with help of a custom email script. Notification utilized : Activity Stream Mention Email (Notification is r...
