Public Survey with incident number captured in email link to caller

[mandibergenfeld]

When an incident's state is marked as "resolved", I would like to create a Public link so the caller does not have to login to SN, but I want the incident number captured for reporting purposes.

Can we customize the incident field in the survey link so the survey is associated with a Public (guest).

[mandibergenfeld]

To clarify, when the survey link is sent to the caller's email, is there a way to customize the public survey link and embed the incident number so we can associate the responses with the incident for reporting purposes?

[GlideFather]

Hi @mandibergenfeld,

if it is the caller, then they already have access to it so no public guest is needed and if not changed, the OOTB notifications send email to the caller when it's created, commented resolved and closed.

Isn't the email notification enough? What's the justification for this extra efforts?