Publication is not sending an email to the selected recipient list

[Christophe]

I created a publication and selected a Recipient list. I selected an e-mail template, checked the box "Include Attach Links" and added an attachment. When doing a refresh of the recipients, the expected contacts show up. When the publication is published, it shows on the portal of the recipients but without the attachment. When I check the sent mail items, I can see that a mail has been sent with an attachment, but in the recipients field I only see the address telindusdev@service-now.com. So none of the recipients from the selected list! I made sure all the contacts have the Notification field on "Enable".

[Michael Fry1]

When you say Publication are you referring to Targeted Communications?

[Christophe]

Yes, that is correct.

[Michael Fry1]

I saw same issue with Targeted Communications, and after working with SN, all the recipients are added to the BCC field Blind Copied. Go to email log, add Blind Copy field, check for the recipients added there.

Doesn't say this in the documentation and the example out of the box shows sysIDs added to the sender list. Thought it was a bug too, but it wasn't.

[parag-mone]

Hi,

Please see if there is any test email address captured in the below system property. In that case, I guess all emails will be forwarded to the mentioned address.

Navigate to System Properties -> Email Properties

Also, recipient email addresses are captured in the BCC field and not in the To or CC field. Please take a look at the sample email -

Thanks,

Parag Mone