Required Roles for TPSM
Can someone tell me what roles are required for TPSM?
Forum Posts
Error Posting YouTube Video to Zurich ServiceNow Community
I'm a community manager at a company using ServiceNow Community Platform - Zurich edition.I am having trouble creating a video post in my community. The steps in the platform are:Click the link to upload a video (but you don't upload a video file ac...
Problem search global + keyword > vue list > list view not work another language form some users
Hello i have a problem form some users when they go in global search and write "itsm" for example ther are results ansd when they click in "Go to list view" when there instance is in english it shows the list view but when they are in french its deos...
Resolved! How can I determine how many licenses are being used?
Hello Community, We are using the users table and the consumer users table for ITSM and CRM. We are trying to determine which roles are coming out of our subscription totals. I reviewed our agreement with ServiceNow, and it doesn't specifically menti...
Need to migrate 300 catalog items with flows from one instance to another instance.
In Servicenow, there are 300 catalog items. Those needs to be migrated from one servicenow instance to another servicenow instance. There are flow designers connected to 300 catalog items individually. How to move complete catalog items and flows fro...
Unable to Edit or Delete my Post
Hello Community,Hope you are doing well!I have created a post which describes about Partner Accounts in CSM. Now I want to add some more info to it.But, I am unable to Edit or Delete the Post.Can I get any information on this.Many Thanks in Advance!R...
Resolved! Can't display this list. com.glide.ui.graphql.listLayout.ListLayout::getLayoutQuery
I am experiencing this "Can't display this list. Method invocation failure for: Can't display this list. com.glide.ui.graphql.listLayout.ListLayout::getLayoutQuery" issue using CSM/FSM Configurable Workspace. This issue only happens occasionally and ...
order management
Hi Folks,After completing an order in CSM workspace, line items are not visible.but the same line items are visible in platform/form view.its showing can't display the list. regards,Rudhi
Instance clone & migration suggestion
Hi All,1.How can we clone ServiceNow instances from different organizations ?2. How can we migrate Open tickets from one ServiceNow instance to another ServiceNow Instance ?Tickets might have KB articles, attachment , email and child tickets as well....
How are you keeping agents on top of aging cases? Looking for tools, views, and AI ideas
Hey all,Looking for some collective wisdom from other CSM/ITSM admins and support leaders. We've been seeing a recurring pattern that I'd love to hear how others are solving:The problemCustomers are increasingly reporting that Support hasn't responde...
Transfer interaction to agent only within same group
When on an interaction, an agent uses the Transfer to agent function but the list of available agents shows all online agents from all groups. They want it to only show online agents in the group that the interaction is assigned to. Is this possible?
Resolved! How contacts can manage their groups
Hello,Is there any OOTB way to give a Customers (Contacts) a possibility to manage their access/roles/groups?Regards,Patryk Oshibuchi
Resolved! Map Cat item to proper case type
Hello,I am looking for a OOTB solution:I have a some list of catalogue items available on CSM portal. When the request is submitted the BR "Create case for request" will be triggered - but the destination table is always [sn_customerservice_case] (th...
Trigger Survey with flow designer
Hello, I was trying to trigger a survey using flow designer , but the survey is being sent without questionsdoes anybody know why ? thank you for your help
CSM Essentials Zurich -
Is the on demand course for Customer Service Management (CSM) Essentials (Zurich) , purely based on the ebook and there are no learning videos or materials like for Xanadu ?
