Hello, I tried to use AWA with skills levels, but something is wrong. Skill assignment is ok, but when I add levels, assignment is not done base on agent levels. In case I opened to SN support, they confirmed that my configuration is correct and advi...
Hi community,Exporting Excel from the CSM portal will take me more than 10 minutes for 13,000 records.What can I do to make it not take so long?widget: DGS: Mosaic Component List<ul class="dropdown_menu" ng-if="showDrop"><li ng-repeat="t in ::exportT...
I want to know the best practice for defining the location in ServiceNow (cmn_location). I want to create unique location for rooms in the building. the building has multiple floors, each floor has multiple divisions and each division has multiple ro...
Hello everyone, I'm having this issue with accepting emails from people who doesn't have access to the case, and failing to record their replies. I tried inbound email flow, and it didn't work. My access rules are applied through BR-Before-Query. For...
Hi All, We have configure the SCIM based provision in servicenow and we can see the group is provisioned in servicenow but members are not getting added , how to check on that any idea. Thanks
I have a question about entitlement assignment to CasesHere’s the scenario:We have one contract created.That contract has two separate entitlements for two different items.When a case is created through the catalog, it is automatically assigned to En...
We are encountering an issue where emails sent from a client’s ServiceNow instance are not appearing in our inbound email logs. Normally, such emails should be captured and processed through inbound email actions, but in this case, the email is recor...
Hello everyone,I am currently trying to setup an approval flow for the quote management. I would like to use the OOTB button "Submit for Approval". I thought it could be with the Quote Task object? Anyone any suggestions how to set it up.The logic I ...
Is it possible to link company (core_company) and department (cmn_department) ?
Currently, the Team Calendar in WFO/Agent Workspace only displays schedules for an agent’s Primary Assignment Group. This is restrictive since many agents are members of multiple groups. The only workaround is to make them Group Managers, which is no...
I would like to provision users from EntraID to ServiceNow.In the standard functionality, the table to be provisioned is sys_user.However, since this is an external user,I would like to synchronize it with the contact table (customer_contact) as well...
I am using reference of this widget in some other portal page. Basically, I have created my own whole new portal and new pages and in one page I am calling 'Registration Request' Widget, but when submitting the form it's showing Error processing requ...
I am Creating a flow in which i Create a custom RITM mapped through original RITM and now i want the same variable editor to be shown on the custom RITM which i already create on the original RITM (Variable editor contains the variables filled at the...
I’m experiencing an issue in the CSM portal (support agent view) when using Chrome Version 139.0.7258.139 (Official Build) (64-bit).When I try to navigate away from the landing page to open a dedicated case, clicking the case hyperlink causes the scr...
I Need to add same contact in different accounts in my CSM platform , can any one guide me through
| User | Count |
|---|---|
| 22 | |
| 14 | |
| 13 | |
| 12 | |
| 5 |
