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Stepper component in UI builder

I have a requirement to show process flow in the CSM workspace. I added stepper component in ui builder but I could not able to sync the choices between state field and choices of stepper. can anyone help me in providing steps to sync the choices and...

Nikhil55 by Tera Contributor
  • 1180 Views
  • 4 replies
  • 1 helpfuls

Resolved! How to Make a Software Catalog Public in CSM portal

My university recently implemented a Software Catalog and we would like to make it available and searchable without needing to log in. We use the CSM portal (because as a university we want to allow prospective students, and the parents of students t...

Marcus37 by Tera Contributor
  • 458 Views
  • 1 replies
  • 0 helpfuls

I 've to create 5 tasks under in demand Task table and when the demand state is Screening

I want to create 5 tasks under in "Demand Task" table and when the demand state is "Screening" eg : #                            short description                      Assignment Group                                         Assigned ToTask 1        ...

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Resolved! Missing Checkboxes in Language filter

I'm working on the CSM portal. In the Development environment, when I click on the Knowledge section and open a filter, I can see checkboxes for selecting languages. In the Quality environment,The same checkboxes are not visible, and confirmed that t...

Karthik152 by Tera Expert
  • 325 Views
  • 2 replies
  • 0 helpfuls

Playbook Look up Records

I am on Xanadu and would like to know how to add a created by "dynamic (me)" condition to look up records on playbook "look up records" activity? 

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AmolJ by Tera Expert
  • 288 Views
  • 2 replies
  • 0 helpfuls

Sending email for Bulk cases

i have a task to see if ServiceNow has any capability to send out email for a batch of cases at once (bulk email).

Annie8 by Tera Contributor
  • 560 Views
  • 2 replies
  • 0 helpfuls

CSM contact relationship _ how to define responsibility

hi,I see a feature called contact relationship in the accout relates lists, and can be set responsibility in here.but one I want to new record in sn_customerservice_responsibility_access_config, I found there was no new button,so could you tell me wh...

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liy4 by Tera Contributor
  • 622 Views
  • 7 replies
  • 0 helpfuls

Portal Data List widget Active tab

Hi Community,I am working on the my items and portals data list widget.In the activity configuration table I have added two records resolved and on Holdwhen these are clicked it redirects to a portal cases pagein that we have portal data list page wh...

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