Hi All,I created an Event + Business Rule on sys_attachment (After, Insert) to trigger an email notification when an attachment is added to sc_req_item (RITM).It works correctly when attachment is added from the backend form view.However, when attach...
I am facing below issue for some users. Please let me know how to fix this issue. Thank You.
We have a requirement to create a custom table extending the task with 30 + custom fields. For fulfillment we are planning to use the CSM configurable workspace so that agents can update the required fields using playbook steps or directions. We are ...
work notes interactions not visible in service operation workspace zurchi version
Hi everyone,I am trying to understand where the "From" address is being populated when using the Compose Email function from within a Case record (see screenshot attached).From what I can see, I am assuming this is coming from the Case Default Email ...
ITSM integrates with Microsoft Teams and allows requesters to use Virtual Agents and portals within Teams. Could you please tell me if the same can be achieved with CSM?
Hi,my organization uses Customer Project management (com.snc.csm_ppm) to handle projects.For a customer "C", both internal consultants as well as external consultants from a Vendor V can work on the same customer project.When a "V consultant" (from t...
how to disable, sys_attachements paper clip icon on the portal for particular case where case state is closed i.e., state = 3.
Hello, I created custom configurable workspace for scoped application. I would like to add "Collaborate" tab in the Contextual Side Panel Tab. The goal is to integrate Teams chat. I have tried to follow this link but not work: https://www.servicenow...
Can someone help me on where we can configure auto-refresh for a listThe requirement is whenever someone creates a new case, it should automatically appear in the list view without manually refreshing the screen. Thanks in Advance
When customer send case though email if the customer send email allow domains that time only case is created otherwise case is not created and send notification to customer this is un authorized domain.
In CSM/FSM Configurable Workspace, agents may want to create Knowledge Articles directly from the Chrome tab. While this can be configured using the chrome_tab page property, the modal does not close properly when users click Cancel or Create Article...
Hi all,I just wanted to confirm the expected ootb behaviour in CSM regarding case states.My understanding is that when a case is initially created it is in the “New” state, and that it should automatically transition to “Open” once activity begins on...
I've got a user who can see a Knowledge Article fine in the old CSM portal. When we transitioned to the latest CSM portal, they get a 404 error when clicking on the Knowledge Article link. Has anyone seen this before? Other users are able to see the ...
As a ServiceNow system administrator, your task is to establish accounts for Global Enterprises and its subsidiary, Global Enterprises USA. Additionally, create an account for the partner, Tech Innovations.Create an account for Global EnterprisesCrea...