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Hi, Our NOC engineers are having itil, sn_customerservice_agent & rota_manager etc roles. With rota_manager role they can able to edit the all On-Call schedule groups. Here our requirement is NOC engineer should have only read only access. For that ...
Playbooks for CSM provide step-by-step guidance for resolving specific types of customer service cases. What are the three out-of-the-box playbooks for CSM? (Choose three.)Case playbook for OnboardingCase playbook for ServicesCase playbook for Produc...
As a ServiceNow system administrator, your task is to establish accounts for Global Enterprises and its subsidiary, Global Enterprises USA. Additionally, create an account for the partner, Tech Innovations.Create an account for Global EnterprisesCrea...
ServiceNow CSM Portal Access & RegistrationThe self-registration feature enables new customer contacts to submit registration requests through the customer portal.A customer contact can submit a registration request using a valid registration code.Th...
Using service bridge, I have established connection between provider and consumer instance, now after creating order from provider instance i want the capabilities where the consumer should also be able to see those order consumer instance. The capab...
ServiceNow CSM Portal Access & RegistrationThe self-registration feature enables new customer contacts to submit registration requests through the customer portal.A customer contact can submit a registration request using a valid registration code.Th...
In CSM there are two play books with same trigger conditions.which one will run ?
What do you think are the must under-rated or under utilized features of CSM? Which ones do you find yourself wishing you had implemented earlier?
I have install the Now Assist for Customer Service Management (CSM).But i am not able to see where kb generation willl help agent to wokr ,
When im trying to change state filed from closed to new but it is in grey colour? could you please help me out? The file is attached below
Hi, I have create the Service Definition for a new case type as well as for Case task type. I have also related two Service Definition. The Service Definition is also related to Managed Case type record. But some I am unable to figure how to link pre...
Hi , I have created 7WD sla on custom task table and I want to send reminder notification when sla has 3 days left . I have created event and notification on approval table using schedule job i tried but it's not working. could you please help me wi...
I Want to understand the relationship between Install Base Items, assets and configuration item in CSM with Example.
CSP header menu is set up exactly the same in lower environments and showing fine. Can anybody help me understand why "My Lists" is not showing up in Production? It was displaying at one time, but now it's not.
Hi Team, I have a query whether is it possible to set dynamic list view in Workspace based on user login. For eg: If a login person is from HR group, then he/she can see only certain set of fields and not the others, similary if a person from Central...
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