Hi All, I need your help to enable one Discover now ui action in workspace level and makes its as workable in workspace level.Below is the ui action script : var type = 'Cloud';if ((/Managed AWS Cloud/gi).test(current.asset.u_solution_type)) { typ...
HI Team,i have added the filter component in ui builder. and added the default values like Last 12 months, Last 3 months and Last quarter. now, i need to change the default value like "Last 12 months" to "Last 12 Months", "Last 3 months" to "Last 3 M...
Hi All, I have a requirement to enable ui action in workspace level and makes it as workable.this ui action is created em_event table. below is the code in native ui level and i need to convert that in workspace level. could you please help me on thi...
Hi, I am trying to hide the title of the multi-row variable set but unable to achieve it since it's a mandatory field. Can you help me out with this. Thanks in advance!!
As a system, I want to apply different SLA tiers depending on the customer account or contract, so that appropriate service levels are enforced.SLA policy is linked to the account/contract.1-Upon case creation, SLA is automatically attached based on ...
Hi allCan someone please help clarify two things related to Change Requests CHG in the current 2025 version of ServiceNowApproval LevelsBack in 2021 we had approval levels like Level 0 Level 1 and so on depending on risk and CI ownershipWhat is the c...
looking for details on how to connect service copilot to retrieve SN knowledge base articles. I have added the connection to copilot, it's connected correctly but it does not show KB articles.
Need to understand the best practice for relating more than 1 incident to a case. I know it's doable with a related list in the native Case form view. But I am looking for a solution in the CSM workplace. Your support and help is much appreciated. @A...
I am trying to create the customer order record from postman by sending the payload. But it is throwing the error like below. I want to know how to fix this issue. { "code": 21, "reason": "Invalid payload: Request body missing", "message": "...
When creating a case from an interaction I need to copy the email address to the case but it is not copying. Here is the code for the UI Action:current.update(); var newRecord = new GlideRecord("sn_customerservice_chat"); newRecord.initialize(); ...
Hi everyone,I’m facing an issue where the resolution code in my notifications is not being displayed in the correct language. I have resolution codes in multiple languages, and these are based on the Account’s preferred language or Region.Here’s the ...
I would like to hide known error cards in the knowledge base and would like to know how to achieve this.
HI Team,I have a requirement that i added a filter component in workspace and selected the date filter type and selected the date ranges. now, here i have selected the three date ranges. but i need to arrange the order and correct the spellings like ...
Can someone help me on where we can configure auto-refresh for a listThe requirement is whenever someone creates a new case, it should automatically appear in the list view without manually refreshing the screen. Thanks in Advance
i have created a contact for an account with proper role when I'm trying to raise a case through csm portal I'm unable to see the product when i mentioning the asset and it is showing only software related assets but coming to hardware it is not at a...
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