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Publication not creating a notification

Hello, we have discovered that certain Publications have been published recently in our Production instance without a unique Notification. Usually, a notification labelled "[PUB number} notification" is created once the Recipient List is refreshed. Y...

Confluence AI Search integration

Hi everyone,we are working on configuring AI Search in our ServiceNow instance (Xanadu version) to include external content, specifically articles from Confluence Cloud, in the search results.We have IntegrationHub available and have successfully set...

emanueledep by Tera Contributor
  • 692 Views
  • 4 replies
  • 0 helpfuls

Vrol integration with servicenow

Hi All,How to establish a connection between vrol and servicenow , so that servicenow can receive transaction data from vrol. Thanks 

puja kumari by Tera Contributor
  • 512 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to Include a Custom URL with Record sys_id in Email Notification?

I'm working on a requirement where, whenever a case is created in ServiceNow, an email notification should be triggered. The email body needs to include a direct URL link to the same case record, but on a different/external platform.The URL format is...

Tyler33 by Tera Contributor
  • 568 Views
  • 4 replies
  • 0 helpfuls

user's name is now showing in agent field

Hi Team , agent name is not showing in agent field , its a reference field and its refrencing to user table .i found there is reference qualifier running on javascript:'sys_idIN'+new sn_shift_planning.ShiftPlanningUtils().getAgentsManagedByMe()...

pramn by Tera Guru
  • 253 Views
  • 3 replies
  • 0 helpfuls

Declarative Action on Form

Subject: Declarative Action button not triggering modal popup in CSM WorkspaceBody:Hi Community,I’m working in CSM Configurable Workspace and facing an issue where a Declarative Action button is not triggering a modal popup as expected.Here’s what I’...

VA topic Question

Hi All / @Logan Poynter,Few couple of scenarios i want to achieve in VA using topic.1. I want to show different bot for esc and /csm or /csp portal , how can we achieve ? Because it is showing me same bot for 3 different portals.2.I want to show Know...

Resolved! Removing "Request Approved" stage from RITM

While  developing a workflow for fulfilling Service Catalog Request Items, I've created stages in the workflow.  However, while testing, I'm finding that there is an additional stage being added called "Request Approved," which is causing confusion ...

Digital Forms

Hello, We are in the process of digitizing a bunch of client facing forms. Many of our forms will have a large # of questions. Many of the these questions are complicated and may require additional conversations. We prefer to have the client answer a...

Gamification of Agent activity

Hi All, I would like to implement Agent activity Gamification to boost the Customer Experience. I would like to add point eg. First Time Resoluion, Template usage etc. I don't find a guide how to that. We tried somehow but it is not working in the sy...

lukacsiange by Tera Contributor
  • 524 Views
  • 6 replies
  • 2 helpfuls