Get Portal widget from another system homepage
HiIs it possible to call the ServiceNow portal widget via API from the homepage of a system other than ServiceNow and display it on the homepage?
Forum Posts
UI actions in workspace disappeared after upgrade from washingtondc to Yokohama
We have many custom applications under CSM and we have 3 workspaces too. Few applications use CSM configurable workspace, but 2 apps for example "App1" use "App1 workspace" and "App2" uses "App2 workspace". When instance got upgraded to Yokohama the ...
Mandatory field in variable set impacting UI policy
I have a catalog item that contains several variables and two mandatory variable sets. I have a UI Policy for the catalog item that hides these variable sets on the form unless option 2 condition is met on one of the variables. If option 2 is selecte...
Is it possible to open multiple records from a list in the CSM workspace?
I create a Action Assignment for the Task [sn_customerservice_task] table to be able to open multiple record in one action.I am not able to open the record in multible workspace tab. GlideAgentWorkspace (g_aw) is not define.
Resolved! increment the filename for screenshot/image
We need to increment the filename for the screenshot/image attached in HTML type fieldCurrently all the screenshot/image are showing in same filename pastedimage.pngIs there any setup we can do to increment like psatedimage.png, pastedimage(1).png, p...
Widget Redirecting to 404 Instead of Survey Form in GRC Project
Hi all,I've created a custom assessment and survey widget as part of a GRC (Governance, Risk, and Compliance) project. The widget is designed to display all related survey records.However, I'm encountering an issue:When I click to open a record from ...
How can I build a carousel-style card layout in Virtual Agent to display table records (like name an
I'm working in the Virtual Agent Designer and want to display multiple records (e.g., from the announcement table) as individual cards, showing just the name and title fields. Ideally, these cards should support carousel-like navigation (pagination o...
Facing issue in flow designer "Found mismatch in scope after flow engine done. resetting stack"
Hi community, Here after submitting the request for a catalog item , it's not showing me the "show flow designer" related link in RITM. And in flow context it's showing me this in log entries " "Found mismatch in scope after flow engine done. resetti...
Is there any way to selectively make attachment Internal on a case when an agent loads them to a case?
Hi guys Our agents would like to ability to load internal documents to a case. I can probably write an ACL to apply to all documents but that's now what I want. Is there a way have the option to select which ones to make internal at the attachment le...
CSM Dashboard gives "Method invocation failure for"
When trying to run Dashboard reports inside CSM Workspace, I get the following error message and it will not display the report. "Method invocation failure for: com.glide.ui.list.graphql.listLayout.ListLayout::getAllColumns" This happens with my ID o...
How can I share a ServiceNow form or table (like Lead) as a public page for external users?
Hi Community,I have created a custom Lead table in my ServiceNow developer instance, added necessary fields, arranged them using Form Layout, and added a module in the navigation bar for easy access.Now I want to know:Is there any way to make this fo...
Resolved! Visibility of HR cases based on region
Agents for USA and Canada canonly be able to see cases raised in NA. They will also not be able to see cases raised in other regions.To fulfill this criteria, can I use Query BR or ACL is only way to do it with full proof security?
Ms Teams Creating Meeting action in flow designer is throwing an error
I want to schedule a meeting in MS teams from ServiceNow. I have created a Flow Designer with the OOB action "Create Meeting" but it throws me an error as below:<Error: java.lang.SecurityException: Illegal access to getter method getLocalDateTime in ...
Resolved! How to write business roles based on fields between associated tables?
I have the following business roles. var groupName = "G2U%"; var typeName = "Organization"; var f = 1; //現在のキャラクタの下にあるすべてのuserを取得して、に戻ります var userGroup = new GlideRecord("sys_user_grmember");...
How to hide topic in Virtual Agent
I want to remove unwanted topics from the virtual agent's topics in the csm portal.I set the script to return false in the topic condition, but it does not hide it.I have changed the permissions to “public” and deleted topic「Business support hours」, ...
