Hi All, I have a CSM question. All contacts from CSM are automatically visible under the sys_user table, as contacts are an extension of the user table. However, in some cases, a contact record and a user record share the same email ID. As a result,...
Hi there, I'm currently investigating CSM & FSM Configurable Workspace as a potential replacement. Specifically, I need to replace the embedded lists in our existing forms with alternatives available in Workspace. One idea I have is to use an annotat...
I need to put a logo on my satisfaction survey, like the one in the photo below, how do I do this?
Hello Experts,I am trying to create a public Record Producer (external lead form) so that external users can submit lead details without logging in.Earlier, I faced an issue where the variables in my Record Producer form were showing as read-only for...
How do you assign a task in the knowledgebase? I see that someone assigned a task to me with feedback on a knowledge article and I see it in my assigned tasks.
Enabling the sys property "glide.apply.password_policy.on_login" ..Will applicable users authenticate from external SSO? or it only applicable for users login in through Servicenow stored password.
I would like to customize all the record information in the sidebar of the configurable workspace.For example, changing a customer's card to another table card, deleting, etc.If anyone knows any way to do this, please let me know.Best regards.
When creating a publication recipient list there are 4 options: Contacts, Internal Users, Consumers, and Accounts. I created a test recipient list of type Account and added a filter to include some specific named accounts. Then I tried to add that ac...
Requirement: Priority should be changed based on Urgency & Impact selection for Procurement Case Configuration Done: A data lookup matcher table created in scope 'Procurement Case Management'A data definition table created in scope 'Procurement Case...
Hi @Shashank_Jain ,Thanks for the clarification. I was able to make the variables editable for the Guest user by setting the Public permissions (create, read, write) — so now I can fill in the details on the form.However, I’m still facing an issue du...
Hello Community,I have created a custom table called Lead in my ServiceNow developer instance.My requirement is:I want to share a single link with people outside ServiceNow.When they click the link, they should be able to access a form without enteri...
“Hello all, I’m transitioning from a Customer Success role into a more technical career path. I’ve been exploring ServiceNow and I’m interested in the CSA certification. Since it costs $300, I’d love to hear from the community—does this certification...
In ServiceNow , can a user from a specific assignment group, close multiple incidents or mass close the incidents assigned to that assignment group, without requiring the admin role ?Currently for a user to be able to do this he requires>> itil, list...
I have a Question that snc_external role user can have access to Case table or not ?Definitely, No ...Because external role does not have access to internal tables.But i need Partner User to see the case table. With which role i can grant access to t...
Hello ServiceNow Community,I am trying to configure a public-facing Record Producer in ServiceNow that allows guest (unauthenticated) users to submit a lead form into my custom table (u_lead).Here’s what I’ve done so far:Created a Record ProducerLink...
