The community appears differently to different users
The community appears differently to users, as shown below.Only the user on the right can search for forums from the home page.What causes this difference?
Forum Posts
Can we blur particular context in email without using data reduction plugin
Hi All I would like to understand if we can blur/ do anything on particular context for sensitive data without using the data reduction plug?If yes, what resources can be used?Please let me know, thank you. Regards
Resolved! How to customize the registration form with External User Registration plugin? Fields missing after
Hi everyone,I want to customize the registration form in ServiceNow. I followed the official instructions and added the "External User Registration" plugin. However, when I try to add fields to the registration form, I can't see the fields I created ...
I can't see my case in the sn_customerservice.customer role
I can submit a case from the CSM portal by pretending to be a user who has been granted the sn_customerservice.customer role, but then I cannot see the case that I submitted.I think the sn_customerservice.customer role can vote for cases as an outsid...
Resolved! How to customize the registration form with External User Registration plugin? Fields missing after
Hi everyone,I want to customize the registration form in ServiceNow. I followed the official instructions and added the "External User Registration" plugin. However, when I try to add fields to the registration form, I can't see the fields I created ...
Guidance on Setting Up Customer Portal After Completing Lead → Quote → Order Steps
Hi Community,I’ve been working on building an end-to-end customer flow in ServiceNow. So far, I have implemented these steps:Raise a Lead – Captured customer interest (handled through CRM integration).Generate a Quote – Created quotes by integrating ...
Doubt Regarding Reference Qualifier
I want to apply Reference Qualifier on assigned to field based on assignment group, In how many ways can i do so ?? please reply if anyone knows how to do it.
Work Notes on Customer Account Form Not Saving
Hi everyone,I’m trying to add work notes under a tab on our Customer Account form. Here’s what I’ve done so far:Created a Journal Input field called u_work_notes.Placed it under a section named Notes.Added the Activity Formatter / Activity Filter to ...
Resolved! I need the 'Agent Name' to be masked in the case view of the portal on CSP portal
I need the Agent Name to be masked in the case view of the portal so that Customers are not able to see the agent's name when they click on a case at any time including before/after case updates are made.
I want to create worknotes but i don't know whole process please help
whenever i add journal input field it become just different from the worknotes on the incident form
How can I use the fields that I created in my custom table?
Hi everyone,I want to customize the registration form in ServiceNow. I followed the official instructions and added the "External User Registration" plugin. However, when I try to add fields to the registration form, I can't see the fields I created ...
Anyone still seeing PRB1605807 with Tokyo Patch 9 Hotfix 2A
KB1176069 - PRB1605807https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1176069 We're still experiencing this issue "In Agent workspace, letters are missing when typing continuously". Supposedly resolved with Tokyo Patch 2 Hotfi...
Customizing the Icon Link Widget with User Criteria to Control Visibility
In this article, I will walk you through how the out-of-the-box (OOB) Icon Link widget can be enhanced to dynamically show icons only when specific user criteria are met. This customization gives administrators more control over visibility, improving...
Resolved! Documents available for Accounts
Hi, We have a requirement as part of a CSM implementation to host invoices (pdf) for specific accounts. A registered contact should be able to access the invoices when they login using the CSM portal. A possible solution could be to use Document ...
Resolved! How to customize the registration form with External User Registration plugin? Fields missing after
Hi everyone,I want to customize the registration form in ServiceNow. I followed the official instructions and added the "External User Registration" plugin. However, when I try to add fields to the registration form, I can't see the fields I created ...
