"New" Button Missing in 'sn_case_type' - Can't Create New Record

[fabrizio95360]

Hi all,

I installed the "Customer Service Case Types" plug-in but when I go to the table "sn_case_type" to create a new record the "new" button doesn't appear and it tells me this message "Info Message

At least one Case Type table must exist before you can create a new entry. Click here to create a Case Type table.

".  When i click in the link takes me to the form to create a new table.  I don't understand why and what I should do to create a new record

[Maik Skoddow]

In the attached White Paper you will find all information about Case Types and how to create them. They are NOT only some records but complete custom applications!

[Sandeep Rajput]

@fabrizio95360 Please check the create ACL on this table and associated role on it. Check if your user has that role or not. If your user doesn't have that role than assign it. If you are an admin user and still facing this issue and admin override is checked on the create ACL then I recommend logging out and login again and try adding the record again. Sometimes a logout is needed after a plugin installation to avoid the caching issues.