Ranking method in Routing and assignment

[rubesh_u]

What does this Ranking and Display Option mean in matching criteria in servicenow?

[AnveshKumar M · Accepted solution]

HI @rubesh_u 

In the Use for field, Ranking and display, uses the criterion to determine agent ranking (on any of the attribute Skills/Mandatory Skills/Availability/Assigned cases) and displays it (criteria) in a column on the workbench.

Please mark my answer helpful and accept as a solution if it helped 👍✔️

[AnveshKumar M · Accepted solution]

HI @rubesh_u 

In the Use for field, Ranking and display, uses the criterion to determine agent ranking (on any of the attribute Skills/Mandatory Skills/Availability/Assigned cases) and displays it (criteria) in a column on the workbench.

Please mark my answer helpful and accept as a solution if it helped 👍✔️

[Musab Rasheed · Accepted solution]

Hello,

Go through below link you will get the idea.

https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-servi...