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11-23-2023 11:55 PM
What does this Ranking and Display Option mean in matching criteria in servicenow?
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11-24-2023 12:11 AM
HI @rubesh_u
In the Use for field, Ranking and display, uses the criterion to determine agent ranking (on any of the attribute Skills/Mandatory Skills/Availability/Assigned cases) and displays it (criteria) in a column on the workbench.
Please mark my answer helpful and accept as a solution if it helped 👍✔️
Thanks,
Anvesh
Anvesh

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11-24-2023 01:10 AM
Hello,
Go through below link you will get the idea.
Please hit like and mark my response as correct if that helps
Regards,
Musab
Regards,
Musab
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11-24-2023 12:11 AM
HI @rubesh_u
In the Use for field, Ranking and display, uses the criterion to determine agent ranking (on any of the attribute Skills/Mandatory Skills/Availability/Assigned cases) and displays it (criteria) in a column on the workbench.
Please mark my answer helpful and accept as a solution if it helped 👍✔️
Thanks,
Anvesh
Anvesh

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11-24-2023 01:10 AM
Hello,
Go through below link you will get the idea.
Please hit like and mark my response as correct if that helps
Regards,
Musab
Regards,
Musab