Recommended Action/Next best Action not working in CSM workspace in domain separated environment
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07-11-2023 07:58 AM
Hi All,
We have a case, where we need to show recommended action(a knowledge article, and additional comments) if the agent selects "hardware" under the Product field while creating a case in the CSM workspace.
We're working in a domain-separated environment.
The same is working in the PDI but not in our instance.
Any suggestions would really help.
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10-03-2023 12:57 AM
We are also facing the same issue. Is this resolved?