Redirection to CSM portal if user has External role and customer service role

[Community Alums]

We have 3 different SSO

1) SSO for SP redirection

2) SSO for CSM portal redirection

I have tried to update SPEntry page to redirect user after SSO login 

But its not working, i am able to get that log as condition becomes true.

what is way to redirect user to different portal. 

[Dan H]

Hi,

This is typically handled by modifying the script include: SPEntryPage.

Take a look at this extract from the link provided which provides a lot of information on Service Portal redirects

.

https://community.servicenow.com/community?id=community_blog&sys_id=cbcda2e9dbd0dbc01dcaf3231f961949

Please mark answer as helpful/correct based on impact

[Community Alums]

Thank you Dan for reply.

But its only redirect to SP or UI page as per roles.

But we would like to redirect to different Portal , when user login by as External login 

[Palak Gupta1]

@Manisha Idhate  , have you achieved this requirements, if yes please help 🙂 

[Manisha Idhate]

Hi Palak,

we have achieved that by updating CSM login widget, in that one we update SSO redirection path.

In login widget you can see , redirection line, use that to redirect to SSO url.

For sso , you can create properties to use in widget. 

Note: Here External user must have to Use dev1212.service-now.com/CSM url everytime.

and internal user will user dev1212.service-now.com url which will redirect to SP only as per updating sp entry property . 

Another way is to redirect every user to External login page . Which is when you go login.do url you can see external login link. You can also check on that scenario .