Refer back button in approval widget

Hafsa1
Mega Sage

we need to add "Refer Back" button apart from "Approve" and "Reject" button in approval widget.

this button should be visible for users with role "cpl" and "tpl". And this button will just change the status of approval record to "more" with comments update.

3 REPLIES 3

SumanthDosapati
Mega Sage
Mega Sage

Which approval widget do you mean? 

Ankur Bawiskar
Tera Patron
Tera Patron

@Hafsa1 

it's an OOB Approvals widget.

You cannot edit that. you will have to clone it and then make necessary changes

I won't recommend doing this.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Hafsa1 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader