Refer back button in approval widget
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‎01-22-2025 03:26 AM
we need to add "Refer Back" button apart from "Approve" and "Reject" button in approval widget.
this button should be visible for users with role "cpl" and "tpl". And this button will just change the status of approval record to "more" with comments update.

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‎01-22-2025 03:35 AM
Which approval widget do you mean?
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‎01-22-2025 03:45 AM
it's an OOB Approvals widget.
You cannot edit that. you will have to clone it and then make necessary changes
I won't recommend doing this.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎06-19-2025 11:38 PM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader