Reference field does not show i icon in Agent Workspace

[Stefan42]

Hello, Could someone explain why some reference fields show an i icon(open record) and some are not? I have custom Case field which is referenced to the parent Case but it is not showing an i icon like the parent field above. Why is this? Thank you in advance!

[Ankur Bawiskar]

Hi,

is that field readonly?

Regards
Ankur

[Stefan42]

Hi Ankur,

Yes, it is a read only field but this does not seems to matter. When i turn off read only the i icon still doesn't appear.

Regards, Stefan

[Ankur Bawiskar]

Hi,

not very sure then.

I could see it for every reference field.

Did you check for some other table record?

Regards
Ankur

[Michael Fry1 · Accepted solution]

You can try adding: readonly_clickthrough=true - to the dictionary attributes of that field.