Reference field does not show i icon in Agent Workspace

[Stefan42]

Hello, Could someone explain why some reference fields show an i icon(open record) and some are not? I have custom Case field which is referenced to the parent Case but it is not showing an i icon like the parent field above. Why is this? Thank you in advance!

[Stefan42]

Thank you so much Michael, that did the trick!

[TechTurtle]

Please elaborate, where exactly we have to add this?

[Stefan42]

Hello Michael,

Follow the steps below to add the field attribute:

1. Open the dictionary entry for the reference field you want to add the i icon(open record)
2. Go to the Related list "Attributes" tab and click on the "New" button.
3. At the Attribute field select the "Read only Clickthrough" attribute. When not available create it:
1. Click on de magnifying icon next to the Attribute field and click on the "New" Button in the "Dictionary Attribute" popup window.
2. Fill in the following mandatory fields:
1. Label: Read only Clickthrough
2. Name: u_read_only_clickthrough (filled in automatically) 
3. Applies to: Column
4. Value type: True/False
3. Click "Submit"
4. Set the Value field with: true
5. Click "Submit"

I hope this is what you need. Good luck!

Regards,

Stefan