We as an MSP have customers using CSM / CSM Portal. They currently using email fill a change form, similar to the ITSM Change module (change details, impact/risk assessment, change task etc). Then our change managers manually input this information ...
I am currently working on creating a widget for the csm portal. The use case is to build a widget that will display all Knowledge bases and their categories allowing the user to subscribe to a specific knowledge base category (if they have read acce...
We are utilizing the agent workspace on top of a fairly standard out of the box configuration of CSM. When we upgraded to New York, we noticed some additional functionalities in the Agent Assist. In the screenshot below, you can see functionality to...
The user having only role that is snc_external. I don't want to give any other role. With this snc_external user have to see only Dashboards and service portal. How to do that? someone please help me.
hi. i have a requirement to digitalize a Post Incident Report in SN platform. current process is fulfillers will need to manually fill up a pdf form template after resolving incident and get the report approved. any idea whats the best method to ach...
On submit client script is not triggered when UFX client declarative action is clicked.How to check for mandatory fields when declarative action is clicked?
Hi all,Can you help me to know why there is no Case, Interaction records are visible in my CSM Workspace at Customer Activity Tab.Below are some screen shots related to that. As you can see there are 3 records for Consumer "Gilly Parker" in Customer ...
Hi All, In a flow designer, I am trying to run a 'for each' logic for a list collector variable from service catalog.I am getting error saying - 'Unable to create serializable iterator'.can anyone please help me in how to resolve this. Thanks in adva...
How can we hide the case number which is next to "Case" on form header while creating a new case?ThanksPravallika
Hello Team, We have a requirement where we need to exclude task SLA records from calculations when exclude checkbox is set to true. I'm new to SLA's and would need some guidance on achieving this. Thank you,HP
Are there any available tool to set up SLAs on Now Support? I am a service provider on a ServiceNow customer's instance and I would like to set up SLAs to track my response time to updates made by Now Support agents on Now Support cases.
We are using community portal but I'm unable to understand in which backend tables these questions, blogs, events are getting stored? can someone provide me the table names?
Is there any way we can reload all the record once because if I reload it then my on load script will update the field automatically but the issue is that I don't want to open all the records manually and then reload it.
Hello, I have created a decision tree (Guided Decisions>Decision Trees) to help our service desk team CSM Module. So I am trying to ask the agents the follow the Decision trees for the troubleshooting. I have build the decision tree but no idea ho...
Hello,How to specify and call start date and end dates queryparameter in scripted rest api.
