Hi Snow Community, Im trying to have a PUBLIC survey that also gathers the Case ticket number and Contact information without asking to login,This Public Survey will be triggered 100% of the times when a Case ticket is Resolved,I already have the Ema...
i want to integrate with service now with SolarWinds Please help me
Hi All, I have incident management teams working in 3 shifts:00:30 to 08:30 UTC08:30 to 16:30 UTC16:30 to 00:30 UTCHow can i create a report to track the number of tickets handled by each shift?
Hello Everyone, I am facing this issue from last few days.Could you please have a look and provide me the better solution for this. Issue: When user change the need attention field that time system puts his comment as "action status needs attention ...
How can we solve this.. I am getting so much confusion on this. When a record is created from another record, update the description of the new record with existing description + this record has been created with the Incident number.
I have created 3 work item sort orders I want to sort cases in inbox based on due date (future date derived from SLA breach time)I want the expiring due dates (i.e near date time to be on top of the queue)For example,if a case (001) having due date o...
HelloI have tried work item sort order of ascending for due date field in workspace but that doesn't work.How to sort these inbox cards on load based on due date?
Is it possible to stop auto dismissal of error message which come on portal or increase the stay timing.
send notification when assigned is not updated the incident form before 18:00PM.
I can't find the contextualTableConfigMapping_main on the UX Page Properties list (sys_ux_page_property.list).Please, how can I activate it or make it visible?I'm using a Xanadu release.
Hi Folks, I have a requirement to show the open task count in the navigation panel in the workspace. like below image number 3 is showing, I want to show no of open tasks in the workspace.
The use-case is to Populate certain values of Complaint Case to associated Complaint Task before the Complaint task is saved. I have tried onChange of assignment group client script, calling GlideAjax: Please find scripts below: Client Script: var gr...
We are using "data table from instance definition " widget , in that widget we need to show data from rest api call instead of using table from servicenow , as we are not saving any data in servicenow how can we achieve this functionality. Now we ha...
Existing setup: As we know, Walk Up Experience lets us to configure variable appointment slots for each reason using the Advanced Appointment Booking Day configuration and Service Configuration rules. Currently, in our instance, the variable appointm...
Hi All, I am working on a client script where I am getting data from script include but the issue is that when I tried to filter field based on visibility on form then isFieldVisible() is only working on form UI but on portal I am getting error as 't...
