Does anyone know if it's possible for Templates [sys_template] to be inherited by child tables? The scenario we have is our Case table [sn_customerservice_case] has been extended into various Case types via the SN Case Type plugin. Some of our agents...
Hi everyone,So, I'm facing an issue I don't quite know how to solve. The use case is as follow:Our customer is using ITSM and CSM.On the CSM portal, they have a Request Catalog. External users have access to a dedicated catalog and can create request...
KB1587153 ←こちらに=======================================Now Platform では、最大長は強制されません。ServiceNow のフィールドは、sys_dictionary max_length 値より長い文字列入力を受け付けます。=======================================と記載がありますが、文字列フィールドの max_length 値がvarcharの場合でも同じ仕様だと思っているのですが、画面からの...
Hi everyone,I want to send notification whenever the assgined_to field value changes, to the previous as well as the current user.I have written a BR which will trigger an event and when the event will be triggered a notification will be sent out to ...
Hi all, We need a help with the reference fields. We have location field on case table which is a reference field. As we click on the reference icon, we dont want location records to load, rather we would prefer the locations to be loaded once we app...
I’m working on a UI Action "Request Information" in the ServiceNow back-office. When a user clicks this action, they should automatically be redirected to the Related record "Comments" to enter the requested information.
Who gets the approvals when a customer is registering on the csm portal? Trying to figure out how the approval is assigned to better understand the logic of this and can approvals be turned off so that customers can just automatically register for an...
I have added the cmdb_ci field in the customer self service view of the case table via list layout to show the field in the my lists section although the field is getting visible in CSM Portal in My Lists but the data is not getting populated for the...
In CSM configurable workspace, i've configured the "Verify Consumer" to be available on the contextual side panel. But when we click verify consumer, instead on showing search bar it is showing the following message. Can anyone help me to fix this is...
I would like to add another pagination button at the top (image 2), and I want a page counter positioned between the two navigation buttons. Is that feasible? If possible, please guide me on how to achieve it. Thank you!Regard.
Can some one please let me know, How we can call a Script include via a Business rule. Example I have an existing client callable script include which returns true/false as the output i need to use the same in the Business rule for me to set up an er...
Hi Team,I want to add custom field affected user into incident List view pop up service operations workspace ViewPlease guide me steps Thanks
I created a state in the sn_customerservice_case table with the label: "closed - lost" and with value 11 and when selecting this case it does not have the closed behavior. How do I insert this value in the script that closes the records?
I have a requirement to set the dropdown field value on the case based on the variable value select on the form via flow designerVariable on the form is of multiplechoice type:eg: if user selects 1st option from the form the field value on the case ...
Hello ServiceNow Community,I am currently managing a CRM system and looking to integrate it with our Customer Success Management (CSM) platform to facilitate seamless sharing of customer data. Our goal is to enhance customer interactions by leveragin...
