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Resolved! How do I create cases from incoming emails from external ones?

Hello team, I have a case of creating cases from emails from external people, from this point I know that there is an Inbound Email Actions called "Create case using prefix", but... is there a way to create a similar one with the same operation but t...

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AndresGc by Tera Contributor
  • 1312 Views
  • 3 replies
  • 1 helpfuls

Resolved! Reporting

I have a report created and need to automate and schedule this report to trigger every day an email to the mailbox. Anyone please explain me with screenshot

Not able pickup oldValue for confirm dialog box

I created a catalog client script for onchange script for variable "u_technical_help_sub_category"function onChange(control, oldValue, newValue, isLoading) {    if (isLoading || newValue == '') {        return;    }    var descriptionValue = g_form.g...

Playbooks

I have created a playbook. How to make it available in the CSM workspace. 

Custom Field is not visible in form layout

I have created a custom field with name "ABC"  on Controls Objective table which is a parent table. Now, I wanted that field to be visible on Control Table as well which is a child table. I tried to pull out the field from Control table form layout, ...

New Task Creation when INC is in Resolved State

I saw a behaviors where in i was able to create a new task when the Ticket state was Resolved. Is this an OOB feature? Or is it a bug in our application which recently got rolled off in Production. Please comment along with any reference from Service...

tanveer by Tera Contributor
  • 289 Views
  • 1 replies
  • 0 helpfuls

populating task details on survey form

i have created a survey which will trigger when the incident or request will be moved to resolved state . my requirement is to populate the incident or  request details to which the user is giving the survey on the survey  form itself  how can i achi...

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