Regarding Servicenow ticket configuration info fields visiblity in portal

[jnfjn]

In ServiceNow CSM, when logged in to csp portal and submitted a record producer, ticket_configuration is configured for case table with info fields. so, the fields are visible in the portal page as shown in the below image. But these info fields are visible to admin role but not to sn_customerservice_consumer role.why. please help me in acheiving this.

[Shruti]

Hi

You can create field level read ACLs for sn_customerservice_consumer role

[jnfjn]

on which table, i should write? i have used access analyzer, read access for case table is already available to sn_customerservice_consumer role.

[Ankur Bawiskar]

@jnfjn 

your consumer user might not be having Field level READ Access on those fields

if user doesn't have read access to any table and some field is referring that then that field won't be shown in Info fields

use access analyzer and debug

[Vancouver Release] Customers gain enhanced access visibility with ServiceNow Access Analyzer 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[jnfjn]

i have used access analyzer and verified. i have read access to case table.