Callback

service12
Tera Contributor

3 weeks ago

I need to add SLA under CallBack Table , but i cannot able to add , even though callback is task extended Table 

 

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SwamyM
Tera Guru

3 weeks ago

Hi @service12 ,

 

Have you defined the SLA for Callback table. Try to define SLA definition for Callback table and create SLA tasks first.  Try to add SLA related list after SLAs taks been created for callback table.

 

Please click the “Accept Solution” or “Helpful” button, if my response helped you resolve the issue.

 

Thanks,

Swamy

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Dinesh_Now
Tera Guru
In response to SwamyM

3 weeks ago

Hello.

you must ensure the Callback table is correctly configured to support the SLA engine.

pls check here if can help.

https://www.youtube.com/watch?v=TB43yv9rj7I
https://www.servicenow.com/community/developer-forum/how-to-use-an-sla-on-custom-application-table-n...

https://www.servicenow.com/docs/r/yokohama/servicenow-platform/legacy-workflow/t_CreateAWorkflowFrom...

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.




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