regarding the error message

[RohitPapann]

Hi All,

I’m trying to fetch a Service Catalog item widget on a page, but I’m getting the error message:

“You are not authorized or record is not valid.”

Has anyone faced this issue before? How can I resolve this and make the catalog item load properly on the page?

Thanks in advance

[Sandeep Rajput · Accepted solution]

@RohitPapann Check the following.

1. Verify if the correct catalog item is configured on the widget

2. Verify if the user is qualifying the User criteria on the Record producer/Cat item

[Sandeep Rajput · Accepted solution]

@RohitPapann Check the following.

1. Verify if the correct catalog item is configured on the widget

2. Verify if the user is qualifying the User criteria on the Record producer/Cat item

[Bhuvan · Accepted solution]

@RohitPapann 

Check this article to resolve the issue,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0751522

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan