Reject Solution case

[Lorex]

Hello, 
i want to know if there is a way to make mandatory a comment when a customer click on reject solution button. I need because OOTB a customer can reject a CASE resolution without explaining why he is rejetcing the case resolution.

I asked some days ago here in the community, and the suggestion was "modify the UI Action as follow":

This is the script:

new global.StateFlow().processFlow(current, '05a03d27c3123100d6d210c422d3ae18', 'manual');

current.state = 'rejected';

if(!JSUtil.nil(current.comments))

current.update();

else{

gs.addErrorMessage("Comments are required when rejecting an approval");

current.state = 'requested';

current.setAbortAction(true);

}
function markclose()
{
g_form.setMandatory('comments',true);
gsftSubmit(gel('checkcomments'));
}



But, the button is still not working. No comments are mandatory if i reject case resolution.

Can you help me?

Best regards,
Lorex

[Jaspal Singh]

Hi Lorex,

Try using something as below

function markclose()
{
g_form.setMandatory('comments',true);
gsftSubmit(gel('checkcomments'));
}

markingclose();
function markingclose()
{

new global.StateFlow().processFlow(current, '05a03d27c3123100d6d210c422d3ae18', 'manual');
current.state = 'rejected';

/*if(!JSUtil.nil(current.comments))
current.update();


else
{
gs.addErrorMessage("Comments are required when rejecting an approval");
current.state = 'requested';
current.setAbortAction(true);
}*/

}

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

[Lorex]

Still not working 😞

[Jaspal Singh]

Reason being markClose() being used in onClick field & markclose() being used in Script.

Note: IT is case sensitive. Make the same for both & it should work.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

[Lorex]

I think this is not the reason. This is the ui action form. markClose() was yet on onclick. Thank you anyway for your answers