Hi All, We have a flag on our Accounts that when true displays a Special Handling Note to the user viewing the Account record, and this works as expected. We now have the requirement to not display the Special Handling Note to a specific group of int...
Hi everyone,I’m trying to create a product (like Jira or GitHub) in Product Catalog > Product Models, and I want to add its related services (like API Access, Issue Sync, etc.) under it.I tried using Bundled Models, but I don’t see a Parent Model fie...
Please help in adding link to short description of catalog form. Thanks in advance.
I have created the REST API action to trigger the api url. it is showing as completed but giving the 400 error which leads to not running api call please refere below screenshot suggest me what should do to resolve this issue.
While attempting to save the flow, we encountered the following error:Cannot read properties of undefined (reading 'warnings')Has anyone come across this issue before? Any guidance on how to resolve it would be appreciated.
There is a incoming case that arrived in to our queue and is in NEW status and we are unable to move it to In progress state. What could be the reason and how to fix this. This is just for one case and other cases we are able to move to in progress....
Hi, How to send notification to manager if the problem records are not updated since 4 days? Regards,Juganta
Hi Community,We’re facing an issue with our ServiceNow external portal where the Auto Redirect to IDP is triggering for external users as well, which is not the desired behaviour.Here’s our setup:Internal users are connected via Active Directory (AD)...
Hi all,We recently moved from Salesforce to ServiceNow CSM (Yokohama) and I'm rebuilding our KPI dashboard. An important KPI for us is SLA attainment in % over time (I attached a screen view of what that looked like in Salesforce).However, in Service...
I need to add an additional search choice to the 'Related Search Results' section in the CSM Workspace, and I have the relevant configurations available, as outlined below. Configuration Details:Searcher (cxs_searcher_config):Includes Knowledge, Disc...
I have a customized landing page cloned from the OOTB one. The logic change in the SowIncidentLandingPageUtils UX Client Script Include is to add more donut charts. But after the upgrade the layout was broken and charts were not rendered in the layou...
Hello Everyone, Good Morning!! I have a requierment like, need to one more option called "Show Me Everything" under the section.In highligted area i want to add the above mentioned option.The below is the script for the same:(function execute() {var...
Hello Team,Whjen to trying it showing Your connection is not private from yesterday what is the issue.Is anyone facing same issue .im sharing SS of issue .please let me know how can i resolve this issue.Thank you in Advance.
Hi All, Currently when I click on + sign it takes me to the add new interaction page in CSM/FSM configurable workspace. refer screenshot and my requirement is to add create case, create change and create incident along with create interaction record...
Hi I have a use case where I am stuck.We need to ingest data into different table (Account and Sim card table)This use case is for 2 data loads into ServiceNow via transform maps executed in Flow designer. I am loading an account data using transform...
