Related records, incidents and requests do not appear in the CSM portal.

Victor Lima
Tera Contributor

‎05-16-2023 11:34 AM

Hey, guys,

 

In all cases in my instance when there is an incident or request related to the case, it does not appear in the "Related Records" tab. But when there is a Change Request or Problem they appear.

I checked the Widget, but apparently everything is fine, fully OOTB. Can someone help me?
See the screenshots below:

 

VictorLima_0-1684261982357.png

 

VictorLima_1-1684262034478.png

 

 

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2 REPLIES 2

Sandhya Gurram
Tera Expert

‎07-23-2023 11:43 PM

Hi Victor,

 

Please find the below link, this might be helpful

https://docs.servicenow.com/en-US/bundle/utah-customer-service-management/page/product/customer-serv...

Anna T_
Tera Expert

‎07-28-2023 06:45 AM

Hi @Victor Lima - I was seeing the same thing and came across this Knowledge Article:

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1121735

 

Hopefully that helps a bit if you're still looking!