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${URI_REF} not working in email template

I am working on a functionality where notification will be sent when case is assigned to an assigned group, it will contain link to the case. For this email template is used where ${URI_REF} is not working. Please suggests if there are any workaround...

Resolved! Clickable link on RITM variable

Hi, I want to add clickable link on RITM and Task forms.1. Created read-only HTML type variable but it is coming in box with -/+ signs and white box, is there any way to remove it?2. Tried URL type variable, but it is not clickable on the backend for...

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Rutuja K by Giga Guru
  • 905 Views
  • 6 replies
  • 2 helpfuls

Inbound Action

I am sending mail through my personal gmail to servicenow instance , mail received to servicenow and showing in email logs received but case is not created and in email logs target showing empty. I am sending mail through outlook to servicenow instan...

Google Indexing of public portal articles

Hi All, I am facing issue in Google indexing the Public portal URL of knowledge articles. We have a requirement to make our public portal knowledge articles accessible from google but i am not able to achieve it  even we have added robots.txt file an...

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A Rahul by Tera Expert
  • 1357 Views
  • 4 replies
  • 0 helpfuls

Resolved! Update link of 'Attach to Case' Button

Hi,Has anyone been able to change the link that gets populated in the comments after clicking the 'Attach to Case' button on the KB pop-up? 1. Open the 'related search'2. find a KB and press either on 'Attach' button OR if you click into the KBA, you...

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Saul6 by Tera Guru
  • 459 Views
  • 1 replies
  • 1 helpfuls

CSM Certification Related Important Notes

Hi All, I just completed my ServiceNow Implementation Specialist Certification in CSM, and just like others, I found it really tough to find study materials for this exam both in Community and DOCS.So, I got some documents for preparation of the exam...

How to use a 'Is Not' with a dynamic filter

Hi, I am looking for a way to filter the 'My Team's Work' table on the CSM Workspace landing page in such as way that tasks assigned to "me" are NOT displayed as they are already on "My work" list. There is a filter option 'IS (Dynamic)' that allows ...

Resolved! CTI in ITSM without enabling CSM

Hi All, Can we implement computer telephony integration without enabling CSM(customer service management) module in instance. Is there any possibility to use CTI for incident management in ITSM module? Please help on the above question with some sugg...