Virtual Agent Ai search Results
Hi,I want add to the search results in ai search in virtual agent the scorelike in the search previewin the topic of ai search (try to add it to evam with score but not return)like it:
Forum Posts
Need to bring the PlayBook Option to the first
Hi all,The requirement is to bring the PlayBook option towards the first. Pasting the screenshots for both the instances for comparison, I could see that we can bring the PlayBook option in the first Instance - 1:Instance - 2: Thanks & Regards,Sree...
Resolved! ServiceNow OMT -Default the Characteristics Value while placing an order
Hi Team, We are working on the OMT Module, where users can place an Order by selecting the offering and configuring the characteristics. For Out of the Box Products, we observed the Characteristics are defaulted and would like to know where this conf...
Hide 00:00 time from items in calendar report
Hi,I have a calendar report running on my dashboard which reports the 'Due Date' field of requests. How can I hide the time from these calendar items? The field is simply a 'Date' type field and has no time associated with it, but in the report it li...
'sold_product' field cannot be made mandatory/not mandatory on Case form
Hello Team So I have encountered an issue on the case form:1. I have pulled the 'Sold Product'(renamed to sold item just an FYI) onto the case form.2. Field has been set to mandatory which is fine but I want to set it to not mandatory depending on so...
How to use Team Calender in ServiceNow?
We are asked to fill/utilize team calender under Agent Schedule. Unable to log anything in it.Does anyone know how to use Team Calender in ServiceNow?Any pre-requisites required for it. Any Help is appreciated. Thanks in Advance
Best way to change the view you land in on a form on portal from "data table from instance"-widget
Hello everyone, Does anyone know the best way to change the view you land in on the form when you click an item in a list generated from the "Data Table from Instance"-widget on portal? Right now it seems to be defaulting to the &view=sp How do I ch...
CSM Portal Forget Password Page Cosmetic Update
Hi Community, We have a customer with their branded look and feel on the customer service portal (i.e. below the blue-tone page). However, when users forget the password and try to reset it, they are redirected to the below page, which is different ...
Number of accesses from customers in CSM
Hi All, Please let me know if you know of a way to identify users who have logged into the Customer Service Portal and the number of times they have logged in. 1)I have confirmed that the following information is no longer available.https://docs.serv...
Update Datepicker Date Colors Based off Values
I have a story where when a user is selecting an appointment on a record producer, a modal opens which includes a datepicker. The goal is to have dates with available appointments to display in green and dates with no available appointments to displ...
Can not show response template when compose an email on Agent Workspace
Hello community, I'm facing an issue after upgrading to Tokyo version.In the Agent Workspace, when I click Compose Email, I can not see the Response Template on the right side, which was should be there when I was in Rome version. It says "No Table C...
Resolved! Knowledge Use (Tab) vs. Use Count (field)???!!!
Is someone going to help me??? I need to know what is the difference between USE COUNT (field) and KNOWLEDGE USE (tab) in an article. I have been looking everywhere in your KB for four days and there is NO information at all. I AM NOT ASKING ABOUT T...
How to create social icons on the CSM portal footer ?
Hi All, Actually i have requirement that need add a footer to CSM portal and in that on the left corner side i need social icons with the links as like ESC portal ?Please help me to sort out thisThanksRam
Recommended Phone Providers that integrates with Service Now
Hello everyone,As we'll soon be migrating our Support team from ZenDesk to Service Now, I'm looking for recommendations on a phone provider that integrates through the SNOW interface.Below are the general requirements:1) Configure calls to route thro...
Isses with assigning tasks created by rest api
I have the following rest api, but whatever I try i can't make it work in a way that task[sc_Task] records would be actually assigned to the corresponsive request item. could you help me?// This function handles the incoming REST API request (functio...
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