Hi All, We have one user, when she opens ServiceNow starting from the Instance load itself, the response time to load the page is too much. Normal User -> Response time to load instance/welcome page : 03249 ms.This particular user -> Response time t...
Hi All,I have a Business Requirement, in customer service portal having my action page, in this page having two widgets one is xxx and another is yyy, in xxx widget had the on hold tickets and yyy is had the watch list ticket related to Requested it...
Hi Team, We have one requirement, need to create "Reschedule button" on the change record Once user click the "reschedule button" dialog box appear. Dialog box displays Reason for change, rescheduled start date and rescheduled end date fields need to...
Although the expiration time is specified in both the survey definition (assessment duration) and in the survey designer, the "due date" field in the asmt_assessment_instance table is not set.This situation also means that the scheduled job for cance...
Hi Team, how do you translate fields in the Operational Workspace? BR
I created a user with "snc_external" role, but it cannot access "csm_cases" page and "csm_get_help" page which can be accessed via CSM header below. However, when I accessed those pages with that user, the contents are blank and cannot see any conte...
Hello guys, here is the context of my work:IMPORTANT: my solution WORK for ITILs user in simple list widgets but not for non-ITILs (the users who needs it)I need to make a portal where "snc_internal" users can VIEW/READ cases and incidents but Only ...
Group manager and Secondary Owner of all CIM groups would be granted this role automatically. Whenever a new CIM group is created, the manager and secondary owner should be added to this group automatically. can pls someone provide me the solution
I have record producer, in that record producer we have a variable with type reference, we want to display the group members dynamically in that particular group. Help with the reference qualifier
NEED URGENT HELP: I am working on Service Portal widget.There we created two columns from customer table.Currently it is working as Drag and drop option from one column to another like attached Screenshot. But my requirement is remove the Drag meth...
I am unable to make use of the values to be part of the decision branch options.It is showing me empty and not empty values. I was expecting to have option1, option2 and option 3 to create the branches. Any help is appreciated. Define Caurosel item...
Hello,We are in the process to move to a new campus. All departments will be located in 3 buildings. I want to clean up the Locations table to accommodate for this situation, but I need some help in understanding what would be the best practices to f...
Trying to upload image against the case for table "sn_customerservice_case", confirmed the "table_sys_id" its correct, Always getting the error as "Record doesn't exist or ACL restricts the record retrieval"
Hi All, Actually we have different Case tables(case types), now i want to build relationship between two case types like i need create related list on Plan(case type ) case form, which shows the wave(another case type table) cases , which are belongs...
Hi Team, Display error message on change record when the user click the revert to new button more than 3 times with in the month. Regards,Mahesh.
