REST API Incident creation setting priority to High.

[Gus3]

I am creating an incident using Rest API, I am was not specifying a value for the priority field and it was automatically setting the priority as 2 - High. I then decided to specify the priority as 4 - Low, it isn't acknowledging my value, it keeps setting it as 2 - High. What am I doing wrong?

[dvp]

Priority value is determined by impact and urgency field

Here is the mapping

Try passing impact and urgency and see if that solves your issue

[Matthew Glenn · Accepted solution]

I'm not sure what you're instance config looks like, so this is really a shot in the dark. 

Do you have any Business Rules or Priority Lookup Rules in place that may be overriding what you're doing here?

[Gus3]

Thanks Matthew! It actually turned out to be a Business Rule causing my problem.