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Resolved! Activity Journal Doubt

Hi we have recently upgraded our Instance to Xanadu and while working on the Risk Assessment Form (sn_risk_advanced_risk_assessment_instance) we have observed while completing the assessment the worknotes and additional comments field are both visibl...

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Anubhav12211 by Tera Contributor
  • 873 Views
  • 12 replies
  • 0 helpfuls

How to Refresh RITM Form in Workspace After Catalog Task Completion?

I’m working on a catalog item where a flow updates a variable on the RITM after the related catalog task is completed. However, in Workspace, the RITM form doesn't auto-refresh after the update. If a user opens the RITM and clicks Save before refresh...

MiftahF by Tera Contributor
  • 191 Views
  • 1 replies
  • 0 helpfuls

Pull in Sys_ID of sys_user record for a csm_consumer update

I am newer to ServiceNow and I am having difficulty on a business rule. The goal is to add a record to sys_user_has_role for the consumer if a certain field on their csm_consumer record is updated.Using a Business Rule on csm_consumer table if the fi...

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WLMurray by Tera Contributor
  • 313 Views
  • 1 replies
  • 0 helpfuls

Resolved! PDI Technical Issue

I just got a new personal instance on yokohama version...and wanted to install CSM plugin. At first i searched for it and started installing but after a while when i searched again to see the progress it showed 0 results.But when i switch to classic ...

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I cannot see Playbook tab in CSM/FSM Configurable Workspace

I have the following setup in my workspace, but I cannot view the playbook.Reference course: Playbook Advanced The purpose is to provide a user input aid when setting up an account (customer_account). I would also like to know the activities and how ...

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Minamizono by Tera Contributor
  • 277 Views
  • 2 replies
  • 0 helpfuls

Show a Record Producer in My Task on ESC Portal

Hi Community,I want to have a record producer show under My Tasks on the ESC Portal(To-dos page). Currently it is showing me the tasks assigned to me but i can not fill in fields or variables. SO I want that a ESC portal user should be able to fill i...

TOXIC STORM by Tera Contributor
  • 419 Views
  • 6 replies
  • 0 helpfuls

change email address error

i wanted to update my email address from this (rohitsinghdafouti12@gmail.com) to the one i have used previously (rohitsdafouti@gmail.com) . But i am not able to do it . i am getting the error as i have shared the screenshot of error message . please ...

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wizrsd by Giga Contributor
  • 668 Views
  • 9 replies
  • 2 helpfuls

Set Time To Resolve Flow Servicenow

 I ran a Flow that loads data from a staging table to the Case table.Now in the flow context list , the Set Time To Resolve are showing as "In Queue" without flow name  in the Flow Context.If the state is Error or complete in that scenario the flow n...

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mdshahvez11 by Tera Contributor
  • 1473 Views
  • 3 replies
  • 0 helpfuls

Login to Snow from a website

Hi every one ! I'm requesting your help for a requirement from my customer :my customer has customers which can log to their website. These customers are also stored through accounts and contacts table, in service now. I'm looking for ways for- being...

Embedded Images Show Up as Attachments

Hi All, We have noticed that images we embed into the Article Body (HTML) field of a knowledge base article shows up as an attachment in the portal view of the article. We do not want embedded images to show up as an attachment. We only want files we...

Encryption in ServiceNow

HI All, Has anyone implemented the  table level encryption in servicenow . Basically the requirement is to encrypt entire table  . not only the specific field, Thanks

puja kumari by Tera Contributor
  • 417 Views
  • 5 replies
  • 2 helpfuls

Data Sync from servicenow to an external system

Hi all,How to implement Data synchronization from ServiceNow to External system via mid server . what is the role of Midserver for securely transferring the data which supported throughout by midserver . And also data should be real time. Thanks

puja kumari by Tera Contributor
  • 540 Views
  • 5 replies
  • 0 helpfuls