Need Help: Breakdown Mapping for Integer Field (Category) on Case Table for CSAT Surveys Hi everyone, I'm working on setting up indicator breakdowns for "CSAT surveys sent", and I've run into a challenge with a specific field type. My Goal: I n...
Hello All,I am working with Case Management (CSM) and have a few custom Case Types (child tables, e.g., sn_customerservice_case_ADS).I have configured several OOTB and custom email notifications directly on the parent Case table (sn_customerservice_c...
I've created a provider notification through the 'sys_notification' table, and I've successfully configured the trigger and content for the notification. However, upon clicking the notification, it currently redirects to the form in classic mode. My ...
Hello Community, I'm facing an issue with an Inbound Email Action in ServiceNow.I've created an Inbound Email Action with Action type set to "Record Action" and Type set to "Reply". I removed the condition from the Condition field and, in the Action ...
Hi all, I have written a script to redirect a particular role to service portal, instead it is now navigating all users including admins to portal and we are not able to open any other thing. I want to disable the ui script but as soon as the table o...
Hello All,I have 5 tabs on SN instance, and these 5 tabs each is having 10 choice fields called Yes or NO. Now i want to show the same on Mobile agent on mobile, but i want to know how to configure this on mobile studio. Please help
Use Case:Agents create a service request. Two tasks get created and associated with that RITM. One is book appointment task and the other is say some set up task. In book appointment task, agent sends a mail to customer asking for a preferred time sl...
Hi! Is it possible to add data visualizations on the customer service portal? The requirement is to be able to show e.g. a graph with cases closed per month, and that the graph should show only the cases for the company of whom the logged in user is...
I need help creating a catalog client script with these functions: The field name is date_of_movement If the current date is between the 1st and the 19th, the transaction date can be any date within the current month. (Limited to business days) If th...
Hi ServiceNow-Community,To play around with CSM and get to know its capabilities I have installed all relevant CSM plugins, incl. CSM Demo Data on my personal developer instance. Unfortunately, I am not able to find the according CSM roles that usual...
Hi All, There's an issue with the catalog variable which is mandatory. the variable field is submitted with values as it a mandatory field. After submission the values are being cleared out .How to fix this?Attaching image for reference.The below va...
I posted something in the community but I need to delete it because it contains sensitive data. How can I delete it permanently? Thank you
下記の手順でNow Assist Skill kitを用いた要約機能を作成しようとしています。①ワークスペースのページにテキストを表示する。②ワークスペースの画面初期表示時にスクリプトで作成した文字列を①のテキストに表示する。③AI（Now Assist Skill kit）を②の初期スクリプトで呼び出す。④AI（Now Assist Skill kit）で要約する。 上記③、④のやり方を知っている方、ご教示ください。 ---I am trying to create a summary fun...
Hi all,We have both CSM and SPM in our instance. On the Customer Account form, we’ve added a related list for Projects so that Delivery can see all activities for a customer in one place (cases and projects).On the Project form, we have a field u_cus...
The requirement:My organization has a public Service Portal in which both users and external can submit form. If the user is not logged in and submits the form, they want to Implement reCAPTCHA on these public portal forms.On my PDI I have successful...
