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FIRST Response Calculation on Incident and sc_task.

Hi All, Greetings! I have one requirement where i need to calculate FIRST RESPONSE TIME (FLR) of incident and sc_task is there any other way can get this information? Consideration: SLA is configured for incidents and tasks.if someone updates worknot...

RamDhangar by Tera Contributor
  • 356 Views
  • 4 replies
  • 1 helpfuls

Resolved! File Attachment Field to another table/record

I have a table with several file attachment fields. They are all intended to store different file templates.I have a table that uses those those templates and will reference the template table. (version control for new records) When I try to set a fi...

jordanbarry by Tera Contributor
  • 866 Views
  • 5 replies
  • 3 helpfuls

Resolved! How to use Value Action field in UI policy action

Hi All, I have observed that the recent servicenow upgrade has given a new field 'Value' in catalog UI policy Action.And when 'Set Value' check box is selected, we get  field to autopopulate the Value.I would like to know, would this field work as re...

sruthi22 by Tera Contributor
  • 3324 Views
  • 10 replies
  • 6 helpfuls

Adding a custom field to Zing search

Hello everyone,currently I'm trying to add our custom field u_kwp_transaction_number from the sn_customerservice_case table to the Zing search. For that case i created an application search source like described in this documentation. https://www.ser...