restrict case creation from workday mail id CSM
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09-03-2024 08:27 PM
we are using flow designer for create case by using inbound email reaction and we have already AMR,APAC,EMEA three generic mailboxes from this cases are creating in application then requirement when ever emails is coming from workday email case should be create in application some subject should be match other wise case should not be created in application what is the approach how can achieve this. this related to CSM
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