How to restrict case creation in CSM for particular emails having workday domain

Naveen_Varma
Tera Contributor

i need to restrict case creation with existing flow designer or new flow, we have a flow for cases are getting created in application but we need to stop case creation for @workday.com when we have list if some subject lines, if subject matched then case will be create else not not create.

 

2 conditions should be match...

1. Check the from address(  an email is coming from @workday.com)

2. subject line matching

 

 

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