How to restrict case creation in CSM for particular emails having workday domain
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09-04-2024 06:04 AM
i need to restrict case creation with existing flow designer or new flow, we have a flow for cases are getting created in application but we need to stop case creation for @workday.com when we have list if some subject lines, if subject matched then case will be create else not not create.
2 conditions should be match...
1. Check the from address( an email is coming from @workday.com)
2. subject line matching
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