Restrict the new button and edit in the related list of Change Request on incident form for ITILUser

[Abhilasha G T]

Hi Team,

In the incident form , there is a related list called Change Request, in that I need to hide the Edit and  NEW button for only  itil user how to do that.

[Ahmmed Ali · Accepted solution]

Hello @Abhilasha G T 

You can configure script to show/hide the buttons in list control. To access list control, right click on related list header (example number of short description in your screenshot above) then configure and click list control.

Thank you,

Ali

[Rohit Singh]

Hi @Abhilasha G T ,

Put your cursor in the column of your related list and then right click. Got List control. 

From List control check Omit Edit and New check box.

If my response helped, please mark it helpful and accept the solution so that it benefits future readers.

Regards,
Rohit

[Rohit Singh]

Hi @Abhilasha G T ,

Refer below Snip. In List control form uncheck Omit Edit and Omit New. In Role add "ITIL"

If my response helped, please mark it helpful and accept the solution so that it benefits future readers.

Regards,
Rohit

[Rohit Singh]

Hi @Abhilasha G T ,

Did you checked my response. I believe you want ITIL users to have the edit and new option.

If my response helped, please mark it helpful and accept the solution so that it benefits future readers.

Regards,
Rohit

[Abhilasha G T]

hi Rohit,

I tried like this, i  have added a script like gs.hasRole('itil'); in the omit new condition and omit edit condition. its working fine.

Thank you all for your response.

its working fine