Save button is not working in agent workspace

[lucky6]

Hi, 

In agent workspace save button is not working properly.. Please find the below steps:

1. Create case in agent workspace

2. Click on assign to me, user received the following error (the following mandatory fields are not filled in) 

3. Enter the data and click save, the form is refreshing but the values are not saved... 

Can Anyone help me on this!!!... 

[Poorna Kola]

Possible Reasons to check:

1. Are they custom fields (mandatory ones)?

2. Are they belongs to base table/Parent table or current table? 

3. Check if the Agent Workspace loading the parent table...(like User table instead of Contact). It happens in workspace, you might think it is contact but it loads sys_user and the fields of contact will be shown but not saved into the table.

4. Check UI action Save does it contains valid Workspace script.

[lucky6]

Thanks Poorna..  

please find my response.

1. Are they custom fields (mandatory ones)?-----------Yes

2. Are they belongs to base table/Parent table or current table? -------Base Table

3. Check if the Agent Workspace loading the parent table...(like User table instead of Contact). It happens in workspace, you might think it is contact but it loads sys_user and the fields of contact will be shown but not saved into the table.

4. Check UI action Save does it contains valid Workspace script.----Its having Valid script

Could you please confirm one thing based on 3rd point it will not save custom table mandatory fields in agent workspace?

[Poorna Kola]

You need to load exact table (in Workspace) where the fields exists. Somehow Agent Workspace ignores the inheritance while saving.

[lucky6]

Do we have any hi-ticket or kb articles for agent workspace ignores the inheritance while saving..