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work notes interactions not visible in service operation workspace Zurich version

kalpana kalva
Tera Contributor

‎01-29-2026 07:09 PM

work notes interactions not visible in service operation workspace zurchi version

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2 REPLIES 2

Ankur Bawiskar
Tera Patron

‎01-29-2026 08:14 PM

@kalpana kalva 

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is activity log added in your workspace view for that table?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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ZakwaanS
Giga Contributor

‎03-11-2026 01:59 AM

I had the same issue. Here is a solution that worked for me:

Steps:

1 - Go to interactions table.

2 - Open any existing interaction.

3 - Configure -> Form Layout.

4 - Select "Service Operations Workspace" as view.

5 - Bring Work notes to selected above Activities and save. 

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