Hi All, in the standard ticket page snc_External users are unable to see the Show More/Show less toggle which we configure from the Standard Ticket Configuration. is there a way to fix this issue? Thanks in Advance!
Hi, I am unable to disable the "Open Record" UI action pop-up for non-admin users. Can someone please help me with this? Non-admin users should not open records to see detailed information about the group.note:- "glide.ui.clickthrough.popup.direct"s...
I am trying to store information (answers) we get when using a decision tree to specific fields, to be used for future work. Is this possible?I know there are Decision Tree Execution records, but pulling information from there is a bit complicated so...
Hi, im trying to develop a new Tab into my Workspace.i created a new ux screen collection with ux screen and ux app route on record page tabs:and in the ux screen i created a new ux screen condition to hide this tab for some tables:when i selecting t...
Hi All,Hope you are doing well, Description:I have created a Record Producer and need help dynamically populating a dropdown field based on the selected table.Variables in the Record Producer:Table Name (Variable Name: table_name)Type: ReferenceRefer...
Hi Team,As per the requirement ,i need to update/modify the OOB Copy Change UI action on change table and also the OOB Script include (ChangeUtils). UI Action: Copy ChangeScript Include: ChangeUtils Shall i modify the existing one? or should i create...
Hello everyone,I have a question about CSM workspaces.This is when I select an opportunity or quote record by following these steps・Opportunity Management>Opportunity・Quotation>ALLOpen the record and select the hamburger button in the upper left corn...
Hi all, There's a new topic "Dynamic Translation Support Topic" being visible under the list of topics in VA. Is there any way we can deactivate this. Also, found that in sys_cs_topic, this is an OOTB topic and can't deactivated. Need your help on th...
Hello, I have read the video regarding the integration of ServiceNow (CSM) with Amazon Connect, and during the setup, the instructor has downloaded several templates to use on Amazon Connect (Lambda package, Cloudformation template, Contact Flow temp...
Hello! Is there a way to add picture or graphics in the message section when creating Outage.For some reason I can only post and publish text but no graphics. Please see the attachment as reference I am talking about. Thank YouDeepinder
Please help me on how should I proceed to test the instance for the following test cases after the upgrade:This is for case reports: functional
Hello Team, I have created a inbound action, when I send an email the inbound action is creating the case record which I can see on the email logs but the same record is not visible on the list or on the target field Below is the script I'm using...
I have a need to have an alert popup on an incident record should the called be a "full Service Customer". Our helpdesk services both internal "Full Service" and external "Non-Full Service" customers. I was wondering how do I go about doing this. we ...
Hello Everyone I need to create a Custom table where i need to add reference to Product Model and Knowledge on the custom table to show the related products and knowledge articles of the Case created. Now, i want the Model Number field on the Produc...
I am trying to limit sys_user records in a business rule for the @mention functionality in work_notes while in a Workspace. I have seen suggestions that work when you are not in a workspace, but have found no way to ensure this filter on the table i...
