Need to disable /remove the OOB approval for Request form (sc_request.LIST)
Hi Team,I Need to disable /remove the OOB approval for REQ item.how to achieve this? Any best approach for this requirement. Regards,Abhilasha G T
Forum Posts
The Activate option need to appear if the user presses the button after deactivation is completed
Hi everyone, I have a requirement for Temporary Call Divert using Declarative Actions and UI Builder page. I have two fields: a Diversion number that the user enters, and a Type of Action choice field that can contain Activate, Modify, and Deactivate...
Need to have Azure external user guest accounts to login using Object ID? not their email
For our internal users we are using Azure SSO and logging into servicenow using their email address. Now we are trying to get our external users connected using Azure guest accounts but instead of using their email address we want to use the Object ...
Customers with the role (sn_customerservice.customer) cannot see reports with our custom color pale
Good morning everyone!We are creating an experience in the UI Builder for external users, and we have encountered an issue where these external users are unable to see the reports with the custom color palette we have defined for them. The report its...
CSM portal custom footer
Good DayI am wondering if anyone can assist me please?I would like to create a custom footer on the CSM portal or a footer that looks similar to the one used on the ESC portal. Example of ESC portal footer: I tried copying the code of the ESC portal ...
widget conguration
if i click on project icon it should show project task list in csm portal only how to configure the widget.
Resolved! Xanadu upgrade duration in PRD instance.
what will be duration of the Xanadu upgrade in PRD instance?
how the refresh token and access token renewed in manage tokens table in oauth2.0?
Hi All,could you please clarify my understanding on oauth2.0 tokens.As per my understanding,If refresh token expiry is 30 days, we should run a schedule job for new refresh token every 30 days. The newly generated refresh token will automatically upd...
Customer Service Management to MS Teams Integration
Any Use Cases for Integration of Customer Service Managment Virtual Agent Topics with MS Teams Integration in B2C and B2B. Please suggest.
Resolved! CSM Workspace Edit button
Hi, does anyone know how this edit button is configured on the CSM/FSM Workspace please? My requirement is to make this button visible only for Admin OR I dont want users to be able to edit any of the cases without entering the mandatory case resolut...
Setting up a new community- best practice, tips tricks and resources
Hi!i am a project manager responsible for setting up a new community for my organisation using the serviceNow community module.would appreciate any best practice information, tips tricks and resources please thanks!odile
UI Builder CSM configurable workspace Not able to add New Tab
Hi, I am working on Washington instance. when i was working for below Experience :CSM and FSM Configurable Workspace Foundation I was trying to add tab on Contextual sidebar for Record.I am unable to view +add icon under tab when i try add using Edi...
Resolved! user is typing "Ordinateur" in French can the search translate and show items related to "Computer"
Hello everyone,note: Ordinateur is a French word which means computer in English.i have question related ServiceNow AI Seach capability, some the user of my portal are both French speaking and English also. so sometimes they search in French language...
Onload Client Script not working in Agent workspace
I have the below onload Client script and is working perfectly in UI16 however i need the banner to also show in Agent Workspace. function onLoad() { var isEvTruck = g_form.getValue('u_ev_truck'); if (isEvTruck === 'true') { // Check if the val...
Agent chat UIB Setup values
Hi All, can someone please guide me how to setup virtual agent in page I am creating with UI Builder. I can see the two fields but not sure which values to populate here. documentation doesnt help much. https://developer.servicenow.com/dev.do#!/refer...
