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Resolved! Auto closure of related CSM Case task when the parent case is closed

Hi All  There is an auto request, requested item, and catalog task related to a CSM case. A flow designer workflow closes the CSM case 7 days after it is resolved. I want to expand the flow to also close related case tasks. How can I do this, and is ...

CarolMa6 by Tera Expert
  • 780 Views
  • 6 replies
  • 1 helpfuls

Filter @mention on CSM workspace

Hey everyone, I have a BR that filters the mention's users on work notes on the basic regular Case form.This filtering is required for the same field on the CSM Configurable Workspace, but when trying to see if that BR is triggered on the workspace, ...

CSM Configurable workspace Action Bar

We are trying to create a specific Action bar for an audience in the CSM configurable workspace. Having created a new UX Action Form Layout and UX Actions Configuration. We modified the the "Record" page variant for the audience and set the record da...

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List View - column that shows if someone is inside cases?

In the list view, I would like to be able to tell if another user is currently inside cases. I have a group of 10 users working a certain case type and they are constantly going into the same case to work, oftentimes they take the case from other use...

bryanc78 by Tera Contributor
  • 1025 Views
  • 6 replies
  • 0 helpfuls

Indicator to show if a case has been "read"?

Our team has several different departments that all work the same cases.  User A will go into the case and leave an update which of course, updates the Updated and Updated by Name column in the list view.  User B will then go into that case, read the...

bryanc78 by Tera Contributor
  • 672 Views
  • 3 replies
  • 0 helpfuls

Insert to work Notes as opposed to comments.

Use case:In case number CS0341414, I initially added a comment, but I need to move it to the work notes instead of the public comments. Specifically, I want to insert "A server is not working." into the Internal Notes(work notes) as opposed to Public...

vinod6 by Tera Contributor
  • 441 Views
  • 4 replies
  • 0 helpfuls

Is there a field in Servicenow regarding the Buyer role?

I hope this is the correct forum for this question.Is there a default field in servicenow for the buyer role?My meaning of buyer role is what the customer representative's position is within the company they are working for. Typical examples of buyer...