Search issue in CSM portal

Roopa Banala
Tera Contributor

When trying to search for a CR on the portal, it returns the RFCH case. We need it to return the CR case so that the customer can see all the up to date notes. The functionality is working in dev and test instances but not in production.

1 REPLY 1

abirakundu23
Mega Sage

Hi @Roopa Banala ,
Please investigate and align the Production behavior with the Dev/Test environments so that CR cases are returned in portal searches.

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