Knowledge Base for CSM porta

[Thato Masingi]

Hello everyone,

How do we create a knowledge base for CSM portal? I have created the knowledge base, but I am not sure how to root it to the portal.

Regards,

[shun6 · Accepted solution]

Hi @Thato Masingi ,

Please follow docs below.
Service Portal > Portal > Open CSM Portal record > Edit Knowledge base related list

Associate a portal with a knowledge base

Thanks.