Search sources on Customer Service Portal

[mcconnellsj]

Hi - I have added an additional Search source to our CSM portal, "Assets", I went with the default settings and select the search table to alm_asset.  Primary display field is model, typeahead is checked, and given it a glyph symbol.

I switch to the portal and no results are given if I search for model, serial, whatever.

The search results do have the Asset category listed, but 0 results.

I can view Assets fine using the top menu item.  But cannot search for them.

Any quick ideas?

[Shambhu5]

Hi Steven,

Could you please elaborate this more OR provide a screenshot (of what you have configured) might just work.

Regards,

Vishrut

[mcconnellsj]

Hi thanks for replying.  Here are the steps I took to create the Search source "Asset" and then the unsuccessful search attempt in the portal.  Searching on an any field doesn't work. 

[mcconnellsj]

Hi could really do with help on this thanks

[Anais Geisen]

Hi,

A solution is to use the scripted source.

Configure your basic template :

Then, configure your scripted source.

Here I search the query into the Asset tag but you can modify according your need:

Finally, you will be able to search your asset into the search bar 🙂 

Hope this will help you,

Kind regards