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11-05-2019 04:14 AM
Does anyone know if i can recover a possible deleted Knowledge Article.
Also if i can find a log of all deleted Knowledge Articles....
As i seem to have "gaps" in my KBA numbers... and they don't appear in Retired, Published or Unpublished!
thank you
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11-05-2019 05:14 AM
Did you check Deleted Records module?
You might also consider setting this property to true: https://docs.servicenow.com/bundle/newyork-platform-administration/page/administer/field-administrat...
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11-05-2019 05:14 AM
Did you check Deleted Records module?
You might also consider setting this property to true: https://docs.servicenow.com/bundle/newyork-platform-administration/page/administer/field-administrat...
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11-05-2019 05:45 AM
Thank you for this!
The KBA reference number i was looking for was no where to be seen in the deleted records module.
So we accepted the fact the person who was creating the KBA left the page open too long and did not press save. Hence the missing gap in the KBA numbering, as it simply was not saved/created in the first place.
i have set the System to only give a number upon saving, this will help!
thank you
