Search sources on Customer Service Portal

[mcconnellsj]

Hi - I have added an additional Search source to our CSM portal, "Assets", I went with the default settings and select the search table to alm_asset.  Primary display field is model, typeahead is checked, and given it a glyph symbol.

I switch to the portal and no results are given if I search for model, serial, whatever.

The search results do have the Asset category listed, but 0 results.

I can view Assets fine using the top menu item.  But cannot search for them.

Any quick ideas?

[Anais Geisen]

Hi,

Try to debug with console.log() or gs.log() in your loop of records.

Regards,

Anaïs

[mcconnellsj]

Hi

The problem was actually to do with the alm_asset requiring creation of a text index - it didn't have it before.

[Piotr5]

Hi Steven,

I have the same need of being able to search for an asset. I've tried the basic config, but it is not working. I've tried the scripts from this thread, but they also do not work. I've turned on the text index on the alm_asset table, but no success.

How did you manage to get the search to work? Does it still work in the New York version?

Thanks,

Piotr.