Sending email for Bulk cases

[Annie8]

i have a task to see if ServiceNow has any capability to send out email for a batch of cases at once (bulk email).

[Its_Azar]

Hi there @Annie8 

Yes, ServiceNow supports sending bulk emails using Scheduled Jobs, Notifications with Script, or Flow Designer:

Use a Scheduled Script to query cases in bulk and send emails using gs.eventQueue or email.send().

or, create a Flow or Notification that triggers on a condition and loops through matching records.

If targeting a specific set of cases, you can build a UI Action or List Action that selects multiple records and sends emails.

If this helps kindly accept the solution thanks much.

[SD_Chandan]

Hi @Annie8 ,

Yes, ServiceNow supports bulk email via list actions, Flow Designer, or scheduled scripts. You can send emails to multiple records at once based on conditions.