Sending email for Bulk cases

Annie8
Tera Contributor

a month ago

i have a task to see if ServiceNow has any capability to send out email for a batch of cases at once (bulk email).

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Its_Azar
Tera Guru

a month ago

Hi there @Annie8 

 

Yes, ServiceNow supports sending bulk emails using Scheduled Jobs, Notifications with Script, or Flow Designer:

Use a Scheduled Script to query cases in bulk and send emails using gs.eventQueue or email.send().

or, create a Flow or Notification that triggers on a condition and loops through matching records.

If targeting a specific set of cases, you can build a UI Action or List Action that selects multiple records and sends emails.

 

If this helps kindly accept the solution thanks much.

 

☑️ If this helped, please mark it as Helpful or Accept Solution so others can find the answer too.




Kind Regards,

Mohamed Azarudeen Z

Developer @ KPMG

 Microsoft MVP (AI Services), India
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SD_Chandan
Kilo Sage

a month ago

Hi @Annie8 ,

 

Yes, ServiceNow supports bulk email via list actions, Flow Designer, or scheduled scripts. You can send emails to multiple records at once based on conditions.

 

 

Thank you
Chandan
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