Question
Hello Community,
I’m facing an issue with Case records created via Inbound Email Action in CSM.(Attaching the screenshots)
Scenario:
- A Case is created through an Inbound Email Action.
- Email Subject is mapped to the Short Description.(Screenshot2)
- Email Body is mapped to the Description field.
- The mapping works as expected at the record level.
Issue:
When viewing the Case in the CSM Portal, the Description content appears cluttered and difficult to read.(Screenshot 1)
- Line breaks from the original email body are not preserved properly.
- The content looks merged or poorly formatted, making it hard for customers to read.
Requirement:
I need the Description field in the CSM Portal to be displayed in a clear, readable format, preserving:
- Line breaks
- Paragraph spacing
- Proper text formatting
screenshot1:Screenshot2:
Thanks in Advance!!
