Service Portal allowing users to update the watch list

Daveedd
Tera Contributor

‎11-10-2023 07:36 AM

Hello all,

 

Some of our users want to be able to add other users to the watch list of their Cases.  Currently the Service Desk has to do it for them and I'd like them to self serve.

 

I've built a trial Widget which allows the addition and removal of users from the watch list.  It works perfectly when I use it through my admin account, but doesn't work for users which must be a permissions issue.

 

Does anyone have any advice on what permissions I need to give users to be able to update the watch list?

 

Thanks in advance

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Clara Lemos
Mega Sage
Mega Sage

‎11-11-2023 09:15 AM - edited ‎11-11-2023 09:34 AM

Hi @Daveedd ,

 

First you will need to give those users permission to write on the Watchlist field ( you can add an ACL for that for the field on the case table). Then, if your Watchlist queries from the User's table the user using the watchlist needs to have access to read this table, check the ACLs for that to solve this issue. Before modifying the access, verify if that is an access that you'd like to give to those users.

 

If that helps please mark my answer as correct / helpful!
And if further help is needed please let me know

Cheers

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