Hello, We are looking into getting an assignment group created to give a 3rd party contractor access to work on REQ/RITM/SCTasks that are assigned to their group. I have created a role and an assignment group but looking for guidance and best practic...
Hi Team I am unable to add the Latest AQI score column in workspaceuib Under incident table Attached knowledgeThis is OOTB can any one help me with this please after moving and submit also its not reflecting Can any one help on this Thanks in advanc...
Hi All,Whenever a new case is created, the State is In new in the dev and test instance.whereas in prod the status is in open.Can anyone tell me why it is changing in the prod environment?
I created one field in case form that field name is "multiple service id" reference Table is Install base item. whenever customer has sent multiple service id s though Email , we need map that service ID s in case form multiple service ID field.
Hello, I am working in CSM workspace to add reference qualifier to location field which is dependent on account field. I see the location is not loading because the current.account is not recognized in workspace. I see this is working in Form View an...
Hello AllI'm Getting this message in logs. Can someone please help me to resolve this error. Source: com.glide.ui.ServletErrorListenerLevel: ErrorMessage : Unparseable date: "HREP002123": java.text.ParseException: Unparseable date: "HREP002123": java...
Hi All - Is there a way to set the Communities User Profile Avatar for all users from a given company? I have a requirement that all users from company X need to use a single image as an avatar. I was looking for a way to script this and wanted ...
in scheduled jobs we have a field called run in which we have choices like Daily, monthly,weekly, and like that I have to create a choice field like Half-yearly. if the user click on these buttons (Half-yearly) it should calculate from the day of se...
when an incident/case is created why it will be in the new,open state is there any script, workflow running background let me know how to navigate and modify it please let me know if you have any updates
Wondering if anyone has any good playbooks handy for reference without PI data that I could learn from as I am adopting Organization Change Management to support our ITSM change within our company?
Could someone offer additional insights into the types of application record data commonly imported during a CSM data migration? (Accounts ,Knowledge etc )Your input is greatly appreciated. Thank you in advance!
When were the data lookup and record matching feature enables
Hi,I have been plugging away adding variables with multiple choice answers building a branching question service catalog item. I have successfully added a variable set, variables and a few Catalog UI Policies.Picked it up today to continue and now ...
Hi All, Greetings, Can you help me to find the solution in below issue on a custom table extending CSM base table.I have a knowledge base "ayz123" the articles of this KB has Group Ownership field set, so as per system only the member of that group ...
Hi every one,In CSM i have a Account and in side that record having contact ,if a field value in account has changed ,then automatically I need to add or remove the role.
