I'm hoping you experienced CSM implementers can help me (as a newbie) think through a design for my situation.Our organization is tasked with setting up a case management system (focused on safety i.e. hazards/accidents) for multiple independent orga...
Hello Everyone, I am trying to update one of the table record in the UI Action of Customer Service Management application. It's working as expected in the native/default UI of ServiceNow and I am performing both client side and server side operations...
I would like to restrict the users who access the report list cases from dashboard. The users will not able to click on filter(breadcrumb) to access all the cases, they are only able to see what they have access for. So, basically the users will not ...
I have total 24 records but at a time I able to see only 10 records to see remaining I have to click on next but instead if I want to increase the no of records showing where I can do it ? any idea?like we are having show 10 rows per page or 50 rows ...
I am trying to send updated cases everyday through scripted rest api but here the problem is I am getting date and time values in GMT timezone but I wanted the data in EST timezone.Can someone help me whether it is possible or not to get date and tim...
we have created events scheduled jobs and notiffication for request appoval notification on daily bases but the code is not working could you please suggest.Event: Scheduled jobs:var app = new GlideRecord('sysapproval_approver');app.addQuery('state',...
find the group who has itil role and group member is empty.I have to find out the Group name which has ITIL ROLE And no group member or group member is empty.So for that I have written script . but it is not working .// Define the ITIL roles to check...
find the group who has itil role and group member is empty.for this I have written a script , but it is not working.// Define the ITIL roles to checkvar itilRoles = ['itil', 'itil_admin'];// Get all groupsvar groups = new GlideRecord('sys_user_group'...
i am trying to copy picture field to icon field in sc_catalog_item table.i have written below script but it is not copying all the catalog item, some were left. var picUpdate = new GlideRecord("sc_cat_item");picUpdate.query();while(picUpdate.next()){...
I am not getting load demo data option while installing a plugin its been same when i tried to check with another PDI? what went wrong? is there any way to get data after installing the plugin in PDI?
I want to create an incident in ServiceNow with the ‘Caller’ mandatory attribute capturing the name of the engineer who is creating the incident.I am able to capture the name of the engineer automatically in the ‘Caller’ attribute on the incident ...
I want to create a column in custom table to take limit to 2 decimal points in servicenow. I have tried creating with type decimal but it is taking all the values not only decimals Please help me. Thank you!
How to edit Approver Field in self-service --> my approval module?
Hello to the wonderful SN Dev Community.I am having an issue with a Record Producer that contains a Multi-row Variable Set.I am using a Script Include to populate the MRVS using multiple GlideRecord queries on a Script Include that gets called by an ...
Hi All,Whenever a new case is created, the State is In new in the dev and test instance.whereas in prod the status is in open.Can you tell me why it is changing in the prod environment?
